Property had potential to be amazing. Bad mgmt overall. However, the place is run down. There needs to be updated. The pool with the view was amazing. However, my kid got sick from it. He vomited with 3 days of diarrhea.
We found a big cockroach in master bed. It was climbing up the curtain as we were trying to go to sleep.
Not sure if it was safety reason but kitchen does not provide microwave. However, it has oven (which we were never gonna use).
Windows and blinds in master bath didn’t seemed to be cleaned, making the bath tub and bath area unusable.
Wifi did not work, they tried to fix it a couple of time and it didn’t work. The tech support team had to come in the next day to work on it. In the meantime, They gave us a cellphone to use hotspot, which worked but not throughout the whole villa. This was very inconvenient. They could have checked it before we checked in.
TV in Master Bed also un-watchable. The pictures are grainy. It took them a day to fix but still didn’t work.
Cleaner came in everyday and did a good job. She delivered most things we asked for.
Since this is a large property and with steep hills, we needed to use buggy to go anywhere. We have to call to request the bugg and sometime it can be delayed as they only had 4 buggies for the whole Pavilion property. It makes everything inconvenient.
Breakfast was just okay. Everything was cooked too oily. Coffee and fruit/juice stations were good. But some times they run out of glasses.