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Henn na Resort & Spa Kansai Airport

3.5 star property
Hotel with a full-service spa, steps from AQUAIGNIS

Choose dates to view prices

Photo gallery for Henn na Resort & Spa Kansai Airport

[Peach Room] Includes Peach Original Goods, Limited one room per day (Non-Smoking) | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Hot springs
[Kansai Airport Anniversary Collaboration] Limited 1 room per day, Non-Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Point of interest
Hallway
Henn na Hotel Kansai Airport offers relaxation and convenience. Unwind in the mineral hot spring or sauna after shopping at Rinku Premium Outlets or AQUAIGNIS. Enjoy the on-site cafe and laundry facilities, with free in-room WiFi. Staff are praised for their helpful service.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Parking available
  • Laundry
The current price is ฿2,112
฿2,387 total
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Extra, Non-smoking

Twin Extra, Non-smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Twin Extra, Non-smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
  • 18 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Twin Room, Non Smoking

8.4 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2

View all photos for Superior Twin Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Superior Twin Room

  • Sleeps 2

View all photos for Twin Extra Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Twin Extra Room

  • Sleeps 3

View all photos for Accessible Room - Non Smoking

Accessible Room - Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Accessible Room - Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for [Pirates Room] Limited to one room per day, corner room, theater, Non Smoking

[Pirates Room] Limited to one room per day, corner room, theater, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

[Pirates Room] Limited to one room per day, corner room, theater, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for [Kansai Airport Anniversary Collaboration] Limited 1 room per day, Non-Smoking

[Kansai Airport Anniversary Collaboration] Limited 1 room per day, Non-Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

[Kansai Airport Anniversary Collaboration] Limited 1 room per day, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for [Expo 2025 Collab] Myaku-Myaku Room, Limited 1 room per day, Non-Smoking

[Expo 2025 Collab] Myaku-Myaku Room, Limited 1 room per day, Non-Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

[Expo 2025 Collab] Myaku-Myaku Room, Limited 1 room per day, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for [Chocolate Ball Room] Comes with special benefits, 2 rooms per day, limited time only (non-smoking)

[Chocolate Ball Room] Comes with special benefits, 2 rooms per day, limited time only (non-smoking) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

[Chocolate Ball Room] Comes with special benefits, 2 rooms per day, limited time only (non-smoking)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for [Peach Room] Includes Peach Original Goods, Limited one room per day (Non-Smoking)

1 bedroom, in-room safe, iron/ironing board, free WiFi

[Peach Room] Includes Peach Original Goods, Limited one room per day (Non-Smoking)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for NMB48 "Team B2" collaboration room, Non-smoking

NMB48 "Team B2" collaboration room, Non-smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

NMB48 "Team B2" collaboration room, Non-smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Ninja Room (Non Smoking)

Ninja Room (Non Smoking) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Ninja Room (Non Smoking)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Accessible Room

  • Sleeps 2

View all photos for [Pirates Room] Limited To One Room Per Day, Corner Room, Theater (non-smoking)

1 bedroom, in-room safe, iron/ironing board, free WiFi

[Pirates Room] Limited To One Room Per Day, Corner Room, Theater (non-smoking)

  • Sleeps 2

View all photos for 【Expo Collaboration】 Myakumyaku Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

【Expo Collaboration】 Myakumyaku Room

  • Sleeps 2

View all photos for [Peach Room] Includes Peach Original Goods, Limited To One Room Per Day (non-smoking)

1 bedroom, in-room safe, iron/ironing board, free WiFi

[Peach Room] Includes Peach Original Goods, Limited To One Room Per Day (non-smoking)

  • Sleeps 2

View all photos for [Kansai Airport Collaboration Room] (non-smoking)

1 bedroom, in-room safe, iron/ironing board, free WiFi

[Kansai Airport Collaboration Room] (non-smoking)

  • Sleeps 2

View all photos for [Chocolate Ball Room] Comes With Special Benefits, 2 Rooms Per Day, Limited Time Only (non-smoking)

1 bedroom, in-room safe, iron/ironing board, free WiFi

[Chocolate Ball Room] Comes With Special Benefits, 2 Rooms Per Day, Limited Time Only (non-smoking)

  • Sleeps 2

View all photos for NMB48 "Team B 2" Collaboration Room

Spa | Hot tub, steam room, hot springs/mineral springs

NMB48 "Team B 2" Collaboration Room

  • Sleeps 2

View all photos for Ninja Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Ninja Room

  • Sleeps 2

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About the area

Map
1-23 Rinkuoraikita, Izumisano, Osaka, 598-0048

What's nearby

  • Rinku Park - 3 min walk - 0.3 km
  • Rinku Pleasure Town Seacle - 7 min walk - 0.7 km
  • Rinku Premium Outlets - 15 min walk - 1.3 km
  • Izumisano Outdoor Market - 2 min drive - 2.2 km
  • Tajiri Port Sunday Morning Market - 3 min drive - 2.3 km

Getting around

  • Izumi-Hashimoto Station - 7 min drive
  • Izumisano Rinku Town Station - 10 min walk
  • Osaka (KIX-Kansai Intl.) - 16 min drive

Restaurants

  • ‪サイゼリヤ - ‬12 min walk
  • ‪マクドナルド - ‬13 min walk
  • ‪大起水産回転寿司 (Daiki-suisan kaitenzushi) - ‬11 min walk
  • ‪モスバーガー - ‬12 min walk
  • ‪ワンカルビ　りんくうタウン店 - ‬5 min walk

About this property

Henn na Resort & Spa Kansai Airport

Hotel near Rinku Premium Outlets
Located close to AQUAIGNIS, Henn na Resort & Spa Kansai Airport provides an indoor mineral hot spring (onsen), shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Be sure to enjoy a meal at 青庵, the on-site restaurant. Free in-room WiFi is available to all guests, along with laundry facilities and a gym.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), hot springs on-site and self-parking (surcharge)
  • Express check-in, 1 meeting room and luggage storage
  • A front desk safe, a vending machine and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 98 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Deep-soaking baths, free toiletries and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Fridges, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 700 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 6:30 AM to 9:30 AM on weekends; JPY 1,980 for adults and JPY 1,650 for children
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1,100
  • Snack bar/deli

Restaurants on site

  • 青庵

Things to do

  • Full-service spa
  • Gym
  • Hot spring
  • Hot tub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Virtual front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Full-service spa

  • Hot spring
  • Hot springs open from 7:00 AM - midnight
  • Hot springs water temperature - 40 ºC
  • Hot tub
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (89 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1650 for children
  • Self-parking fee: JPY 700 per day
  • Hosted evening meal: JPY 1100

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay, PayPay, Merpay, R Pay and WeChat Pay
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards

We should mention

Hot springs access available from 7:00 AM to midnight
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Henn na Hotel Kansai Airport Izumisano
Henn na Kansai Airport Izumisano
Henn na Kansai Airport
Hotel Henn na Hotel Kansai Airport Izumisano
Izumisano Henn na Hotel Kansai Airport Hotel
Hotel Henn na Hotel Kansai Airport
Henn Na Kansai Izumisano
Henn na Hotel Kansai Airport
Henn Na & Spa Kansai Izumisano
Weird Resort Spa Kansai Airport
Henn na Resort & Spa Kansai Airport Hotel
Henn na Resort & Spa Kansai Airport Izumisano
Henn na Resort & Spa Kansai Airport Hotel Izumisano

Frequently asked questions

Is Henn na Resort & Spa Kansai Airport pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Henn na Resort & Spa Kansai Airport?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Henn na Resort & Spa Kansai Airport on 11 Nov 2025 start from ฿2,112.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Henn na Resort & Spa Kansai Airport?

Self-parking is available for JPY 700 per day. Limited spots are available.

What time is check-in at Henn na Resort & Spa Kansai Airport?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Henn na Resort & Spa Kansai Airport?

Checkout is at 11:00 AM.

Where is Henn na Resort & Spa Kansai Airport located?

Situated near the airport, this spa hotel is within a 15-minute walk of AQUAIGNIS and Rinku Premium Outlets. Osaka Aquarium Kaiyukan and Kuromon Market are also within 25 mi (40 km). Izumisano Rinku Town Station is 10 minutes by foot and Izumisano Station is 24 minutes.

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Reviews

Henn na Resort & Spa Kansai Airport Reviews

8.6

Excellent

9.0

Cleanliness

6.0

Location

8.0

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 365 out of 696 reviews
Rating 8 - Good. 223 out of 696 reviews
Rating 6 - Okay. 67 out of 696 reviews
Rating 4 - Poor. 22 out of 696 reviews
Rating 2 - Terrible. 19 out of 696 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception desk was great. Themed room was a nice option.
Stayed 1 night in Sep 2025

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient self-checkin process, located within walking distance to subway Great for overnight stay for catching flights first thing in the morning
Stayed 1 night in Mar 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen was very good and had a very cute cafe.
Stayed 1 night in Aug 2024

10/10 Excellent

Julianny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations, very nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for short layover , very clean and very friendly staffs.
Stayed 1 night in Oct 2023

10/10 Excellent

Chee Mun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport and shopping center nearby. Easy to commute to other places too.
Stayed 3 nights in Sep 2024

10/10 Excellent

Miao Xian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the onsen facility, so relaxing after a long flight, area was also close to food and shopping! We had a great view of the bridge :)
Stayed 1 night in May 2024

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed relaxing at their Onsen overlooking the water, but this hotel is not that easy to find and the nearest station is a pretty long walk if you have luggage. There aren’t any shops nearby and the only restaurant is the one at the hotel, but if you have an early flight out of KIX airport, then staying here a night is convenient.
Stayed 1 night in Mar 2025

8/10 Good

Kana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so small and tight. Even though the way to public bath was a long way to go, the bath itself was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Man Chu Anise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, quiet, large room, reasonable price

Well, this location is perfect. It's an 8-minute walk from the train station. This hotel offers self-check-in and check-out service, but I still have a very good experience. The hot spring is free to use, and its view is the sea view by the sea. definitely will recommend visitors to stay here.
Stayed 1 night in Dec 2024

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. We can totally recommend it. From Kansai airport: 5 min train + 10 min walk. Check in extremely easy and efficient. Free access to the hot spring
Stayed 1 night in Oct 2024

10/10 Excellent

Sau Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sea view, the room is comfortable, the robot are cute! The restaurant is lovely and the staff are friendly, the hot spring is good, 10 mins walking to metro, 10 mins walking to outlet, I will stay again next time.
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine Hoi Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy if you did the pre check in and got the QR code. The price was very reasonable. Room was clean. We didn’t enjoy the Onsen but it looks very convenient. The breakfast was excellent
Stayed 1 night in Oct 2024

4/10 Poor

Ying

Disliked: Staff & service, property conditions & facilities
Staff not trying to help
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky and fun. Decent size room.
Stayed 1 night in May 2024

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much better than expected!

The check-in process was easy and smooth. The room was clean and there many little touches that shows the operators of the hotel have are very thoughtful. It was great to attached to a high quality onsen and the breakfast in the morning was worth the price. All of that and the ocean views were great!
Stayed 1 night in Jan 2024

10/10 Excellent

Prayuth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was a little bit confused for us. They would improve it by separating Name and Family Name if they need us to put them both. Besides check-in, everything was great. The spa was good. And the breakfast was so delicious. There are many options that we could eat.
Stayed 4 nights in Nov 2024

4/10 Poor

Nara

Disliked: Cleanliness, staff & service, amenities
Am not a fan of a self check-in hotel. The staff was only available if you need help. Two pillows! And when I asked for two more pillows for the two of us, they said they have no pilllows.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Expected more

overall experience was average.. paid for breakfast but didnt manage to because breakfast starts only at 7am. Onsen was nice but unlike other hotels with onsen the onsen opens only at 7am to 1130pm. Expected the breakfast and onsen to start earlier to cater for tourists leaving early to kansai airport.
Stayed 1 night in Dec 2024

6/10 Okay

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
A long walk from train station. It's even worse when it rains. No airport shuttle. No restaurants nearby. The only plus is the free onsen
Stayed 1 night in Jan 2025

8/10 Good

Maya

Liked: Cleanliness, property conditions & facilities, room comfort

Room with beautiful view

Very interesting reception with no staff but 2 talking dinosaurs which speaks 4 languages. Japanese, Mandarin, Korea and English to guide you to do self checkin. My room has a beautiful sea view. Onsen also had an amazing sea view for both indoor and outdoor onsen . Even a foot massage machine inside my hotel room.
Stayed 1 night in Jun 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good outdoor hot spring is really nice! But there is no food when I got there late night. Not even a vending machine has food. Taxi from Airport to get here is about $45 usd

2/10 Terrible

Yatin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Cold staff

The staff were not helpfull at all. To the extent that they did not even enterain a request for calling a cab.
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was not clear that the spa is a separate entity
Stayed 7 nights in Jun 2023

10/10 Excellent

Yulin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only difficulty was checking in. The instructions were a bit unclear. I booked the room, but my father added his name to the check-in first. This jumbled the system a bit, and with the dinosaurs being unable to speak, we got confused trying to fix the mistake. A note saying that the person who booked the hotel should check-in first, would be very helpful! Loved the dinosaurs besides this.
Stayed 1 night in Apr 2024