Search Hotels Near North Shore Center for the Performing Arts, Chicago

"I checked in. Waited for the receptionist. I got checked in and provided my credit card. I was assigned to room #2. I requested the first floor because I was traveling with someone that was handicap. At first I couldn't open the door, so I went back to the front desk and was told to tried harder, to move the handle up and down,so I went back and did what I was told but a male came out and asked what I want. I showed him the sleve of my key that showed room #2. (Thursday May 7) I went back to the front desk and had to wait a long time because there were people checking in or asking question. The receptionist searched for another room but there was nothing available and he told me that there was not going to be charges. I asked for the docs I signed and the guy, the receptionist tore the papers in front of me and he said there is not charge because I didn't get a room. I left believing that I was not going to get charges. To my surprised I did. I contacted hotels.com via chat and on the phone. The hotel keeps on twlling them that I will not get my refund because I checked in, and they have a copy of my ID and credit card.... first of all they should not have a copy of my credit card and 2nd the receptionist had to made extra copies because what the hell he tored in front of me. Any how. I will never ever stayed there, they overbooked and they charged you the full stayed, in additional they can give you a room where someoneelse is staying, no a safe hotel."

"This Hotel was a gem Walking distance from most everything I was doing. Staff was very present and helpful. "

"Small but well appointed rooms with old-world flair. Excellent and comfortable bedding. meticolous staff in keeping the room clean and fresh. Limited breakfast choice but very high quality and presentation. Interesting drink menu at the bar"

"Parking was OK"

"Great staff. Very friendly and helpful to us."

"Its the go to stop when I am in town!! Sixth stay there and have had no issues!!! Thanks and will see you next trip!!"

"The front desk manager, Ryan B. was so very pleasant I"

"Website showed “breakfast” but there’s only “grab and go” in the lobby : a disappointment"

"Overall, a great experience"