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"Stayed here for two nights after booking through Hotels.com. At check-in I was asked for my credit card and noticed later a pending $600 on my card and I when I asked for clarification, I got a rude reply by the manager (Kim) that it was only a temporary authorization that would be removed after checkout. After my stay, a charge of approximately $550 fully posted to my card instead which I was told wouldn’t happen. I called and spoke with the same manager. During the call I was repeatedly interrupted, but after some time the charge had been removed. Another issue was housekeeping. I was informed housekeeping would be provided daily, but my room was never serviced during the stay. When I brought this up to the manager during the call she interrupted and asked if i left a do not disturb sign on the door. I did not. When I requested to speak to upper management, she falsely stated that I used foul language towards her and hanged up the phone on me. Called later, manager told me that I could speak with the general manager on Monday and hanged up the phone on me again. Overall its a beautiful location and rooms are pleasant. Unfortunately, it is frustrating after spending 600 dollars for a two night stay to experience indifference from this manager on the very first interaction, redirection of blame, and dishonesty to cover her end when attempting to contact someone above her."

"This Place was Spotless and it is so centrally located to everything....I would definitely stay here again....It was Fun and Convenient"

"Great location. But walls thin and hard to park. Breakfast is continental only, delivered to door with very limited selection of pastries, fruit, and boiled eggs only. Water is very soft, that’s a surprise!! The shower curtain needs adjustment on room 101 as it always spilled water on the floor no matter how we tried to shower as close to the wall possible. To the front desk during the midday, pls consider that 101 could hear your conversations. Otherwise. It was almost a perfect boutique hotel for a romantic getaway. "

"The ac in the unit didn’t work entire stay. We called routinely many times and they refused to switch our room. It was 78 degrees in the room entire stay and unbearable to sleep. Terrible experience all around and all they offered to give us was $100 off one night - and the room was close to $500 per night! Would’ve rather have slept in my car."

"Great resort , highly recommend "

"Quaint inn in a great central location with a very friendly and accommodating staff. The property does need some updating, and unfortunately the carpeting in the rooms was not in the best condition."

"Great little inn in downtown Newport!! Great location & rooms were roomy and well maintained!"

"All the special touches like the fresh baked goods and the lovely breakfast spread each morning were the perfect touch to a beautiful and well maintained property in the perfect location with great parking. Highly recommend!"

"Great location. Nice, clean, well kept hotel with restaurant on site."