Exterior

Reviews of Hotel Mystays Premier Narita

3.5 out of 5
Hotel Mystays Premier Narita
31 Oyama, Narita, Chiba

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, delicious healthy breakfast
Stayed 1 night in Apr 2024
Response from MSPNarita on 30 Apr 2024
We're thrilled to hear you had a fantastic experience with our staff and enjoyed our delicious, healthy breakfast offerings. Thank you for your kind words, and we look forward to welcoming you back to Hotel Mystays in the future!

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MyStays Hotel is very convenient to the Narita Airport Terminals, approx 20 minutes with their shuttle. The rooms are clean and comfortable in this large property, great for the overnight stay before my flight back home. Really appreciate the coin operated laundry facilities to take clean clothes home. I only had the opportunity to try the food at the Gardenia restaurant for an evening meal and breakfast buffet. As I had arrived to the restaurant after 8 PM, the menu available was a limited ala carte menu. Options were pretty standard for a large property catering to a wide international audience. The breakfast buffet was huge and met both western and Asian tastes. I found the Japanese options much more flavorful and better cooked, other options were pedestrian in flavor, but sustaining. If you need, a place to stretch your legs the small hotel garden is lovely and the quiet road on the right side of the property (as you look at the highway) takes you by rice fields and forests. Great for a bit of peace before travel.
Stayed 1 night in Apr 2024
Response from HOTEL MYSTAYS PREMIER NARITA Osawa on 1 May 2024
Dear guest,Thank you for staying at HOTEL MYSTAYS PREMIER NARITA.We sincerely appreciate you taking time to give us a positive feedback.We're happy to know that you were satisfied with our location which is close to Narita Airport, laundry service, clean room, and Gardenia buffet restaurant.Every staff member at our hotel will continue to strive to provide the best service for our guests. We are looking forward to welcoming you again very soon.

10/10 Excellent

Jeanette

The view outside the window of the carpark was not so good.
Stayed 1 night in Apr 2024

10/10 Excellent

Destini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Destini

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place,did walked around.
Stayed 1 night in Apr 2024
Response from MSPNarita on 26 Apr 2024
Dear guest,Thank you for your glowing review! We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Elexandria

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved how clean it was and how helpful the staff was. 10/10
Stayed 2 nights in Apr 2024
Response from MSPNarita on 26 Apr 2024
Dear guest,Thank you for your glowing review! We're thrilled to hear that you found our hotel exceptionally clean and our staff helpful. Your perfect rating of 10/10 means a lot to us and serves as a testament to our commitment to excellence.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Hotel Mystays Premier Narita

8/10 Good

sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small but comfortable , loved the toilets! They provided several toiletries including facial creams. They provided Pjs and slippers. Shuttle bus is free and takes you to the airport and the JR terminal downtown and the Aeon mall for shopping. It was nice to save on taxi fares!
Stayed 4 nights in Apr 2024
Response from MSPNarita on 26 Apr 2024
Dear guest,We're glad you found our rooms comfortable despite their size and enjoyed the amenities, including toiletries and pajamas. Our complimentary shuttle service to the airport, JR terminal, and Aeon mall was designed for convenience and cost savings. Thank you for your feedback, and we look forward to welcoming you back soon.Best regards,Hotel Mystays Premier Narita

10/10 Excellent

Cody

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first ever Hotel in Japan! I was extremely happy with the service. Everyone was kind and helpful. Can't wait to visit again this year.
Stayed 1 night in Feb 2024
Response from MSPNarita on 26 Apr 2024
Dear guest,Thank you for choosing us for your first hotel experience in Japan! We're thrilled to hear that you were extremely happy with the service provided by our team. It's wonderful to know that everyone was kind and helpful during your stay. We're already looking forward to your return visit later this year, and we'll be here to ensure it's just as memorable as your first.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Damian, Spruce rove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay if coming from or going to the airport.
Stayed 1 night in Apr 2024
Response from MSPNarita on 26 Apr 2024
Dear guest,Thank you for your feedback. We're glad to hear that our hotel was convenient for your short stay, especially if you were coming from or going to the airport. If your travels bring you back to the area, we hope to welcome you again for another comfortable stay.Best regards,Hotel Mystays Premier Narita

8/10 Good

Kavita, Tamuning

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was nice, hotel offered free airport shuttle service well as shuttle to the local.mall. Breakfast was tasty with a good variety of items. Room was good size and clean.
Stayed 1 night in Apr 2024
Response from MSPNarita on 16 Apr 2024
Thank you for your feedback. We're pleased you enjoyed the location, free shuttle services, and breakfast variety. It's great to hear you found the room spacious and clean. We hope to welcome you back soon!

10/10 Excellent

maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the shuttle service
Stayed 1 night in Apr 2024
Response from MSPNarita on 16 Apr 2024
We're delighted to hear you enjoyed the shuttle service. Thank you for your feedback!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Khashayar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a very good hotel with great dinning and transportation options. The only negative point is that swimming pool and sauna are available very few hours per day.
Stayed 1 night in Apr 2024
Response from MSPNarita on 10 Apr 2024
Dear guest,Thank you for your positive feedback regarding our hotel's dining options and transportation services. We appreciate your comments. We apologize for any inconvenience caused by the limited hours of availability for the swimming pool and sauna. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Hotel Mystays Premier Narita

6/10 Okay

BERNADETTE

Travelled with family
Disliked: Property conditions & facilities
Non working air conditioning . We were given a standing fan and was told to open window.
Stayed 1 night in Apr 2024
Response from MSPNarita on 8 Apr 2024
Dear guest,We sincerely apologize for the inconvenience you experienced with the non-working air conditioning during your stay. Your comfort is our priority, and we regret that we were unable to meet your expectations in this regard. Please be assured that we have taken note of your feedback and will address the issue promptly to prevent recurrence. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Timothy, Waikanae

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exemplary complimentary airport to hotel service. Great breakfast choice - western and Japanese options.
Stayed 2 nights in Apr 2024
Response from MSPNarita on 8 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our complimentary airport shuttle service and appreciated the variety of breakfast options available. We hope to welcome you back for another excellent stay in the future!

2/10 Terrible

Kendall

Stayed 1 night in Apr 2024

10/10 Excellent

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. The indoor pool was nice with lockers and a spinner to get rid of excess water from swimwear. Fitness room was nice. We had left a bag in the restaurant and didn't realize it until the next morning. Of course, it was turned it in to lost and found.
Stayed 2 nights in Mar 2024
Response from MSPNarita on 8 Apr 2024
Thank you for sharing your positive experience with us. We're delighted to hear that our staff was helpful and that you enjoyed the amenities, including the indoor pool and fitness room. We're glad that your misplaced bag was promptly turned in to lost and found. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Janet

Stayed 1 night in Apr 2024

2/10 Terrible

Maria, Houston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquito infestation, we killed at least 12-15 mosquitoes during the night, no way to get any sleep , same in my daughters room No bar to relax, no good food options, horrible coffee in the room👎👎👎
Stayed 1 night in Mar 2024
Response from MSPNarita on 8 Apr 2024
Dear guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience caused by the mosquito infestation during your stay. Your feedback regarding the lack of a bar, food options, and the quality of coffee in the room is duly noted, and we understand the impact it had on your experience. Please rest assured that we take such matters seriously and will address them promptly to ensure a more comfortable stay for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Tiaje'

Stayed 1 night in Mar 2024

10/10 Excellent

Yousef

Stayed 1 night in Mar 2024

2/10 Terrible

Otto

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Very convenient! Wish they would open the gym earlier, other than that a great stay!
Stayed 1 night in Mar 2024
Response from MSPNarita on 31 Mar 2024
Thank you for your kind words! We look forward to welcoming you soon.

10/10 Excellent

Ja'Quis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, shuttle on time. Clean.
Stayed 1 night in Mar 2024
Response from MSPNarita on 23 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed a comfortable stay at our hotel. We sincerely hope to welcome you again at our hotel. Hotel Mystays Premier Narita Front Desk

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Mar 2024
Response from MSPNarita on 17 Mar 2024
Thank you for your kind words! We look forward to welcoming you soon.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from there was nothing around, everything were good!
Stayed 1 night in Mar 2024
Response from MSPNarita on 17 Mar 2024
Thank you for your kind words! We look forward to welcoming your friends and family soon.

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the gardens outside the Hotel. Reception and transportation desk personnel were extremely friendly and they were quite helpful. I really enjoyed my stay there.
Stayed 2 nights in Mar 2024
Response from MSPNarita on 17 Mar 2024
Thank you for your kind words! We look forward to welcoming your friends and family soon.

10/10 Excellent

Gary, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, smoking rooms available, good food and a minimart on site.
Stayed 1 night in Mar 2024
Response from MSPNarita on 15 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed a comfortable stay at our hotel. We sincerely hope to welcome you again at our hotel. Hotel Mystays Premier Narita Front Desk

10/10 Excellent

Catherine, Bayonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay near the airport
Stayed 3 nights in Mar 2024
Response from MSPNarita on 12 Mar 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay at our hotel near the airport. It's our pleasure to provide a great experience for our guests, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Elmer

Liked: Cleanliness, staff & service, amenities
Shuttle to the airport and to the mall is an added value. Be mindful that food delivery services may not be available in the area
Stayed 2 nights in Mar 2024
Response from MSPNarita on 12 Mar 2024
Thank you for your valuable feedback! We're thrilled you found our shuttle service to the airport and mall beneficial. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hadley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel option near Narita airport with free airport shuttle. Great overnight.
Response from MSPNarita on 5 Mar 2024
Dear valued guest, thank you for sharing your positive experience! We're delighted to hear you enjoyed your stay with us, and we're glad our complimentary airport shuttle added to the convenience of your overnight visit. We look forward to welcoming you back for another great stay near Narita airport.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Great Experience.
Stayed 4 nights in Feb 2024
Response from MSPNarita on 2 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed a comfortable stay at our hotel. We sincerely hope to welcome you again at our hotel. Hotel Mystays Premier Narita Front Desk

10/10 Excellent

Rong

Stayed 1 night in Feb 2024

10/10 Excellent

Vi, Garden Grove

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, full of amenities. Not walkable to other establishments but that was not an issue for us as we stayed here on a short overnight layover. Family mart open 24/7 inside the hotel was very convenient. Wish we had more time to try the restaurants.
Stayed 1 night in Feb 2024
Response from MSPNarita on 29 Feb 2024
Dear guest, thank you for your positive feedback! We're delighted to hear that you found our hotel clean, comfortable, and well-equipped with amenities. It's great to know that the 24/7 Family Mart inside the hotel was convenient for you during your short overnight layover. We hope to welcome you back soon, giving you more time to explore our restaurants. Safe travels!

8/10 Good

Robyn

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is no AC, like at all, the units don’t work, expect to be warm the entire stay. The windows do open though so that helps cool it off at night. Otherwise the only other complaint I have is that the pool does not open until 3pm… that’s an oddly late opening time. Food was very expensive and limited options nearby, expect to eat out or have a hefty food allowance. Like everywhere I went in Japan it is clean and a delightful place. The hotel offers not only shuttles to and from the airport, but also near downtown Narita where you can stroll along and shop at all kinds of cute stores and lots of food options, as well as the shuttle stops by a mall. Makes for a convenient place near the airport to stay!
Response from MSPNarita on 21 Feb 2024
Dear guest,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the non-functional AC units; we're addressing this promptly to ensure a more comfortable environment for our guests. We understand your concern about the late pool opening time and the limited nearby food options. Your comments are duly noted, and we'll explore ways to enhance the dining experience. On a positive note, we're glad you enjoyed the cleanliness and charm of the hotel. It's delightful to hear that our shuttle services to the airport and downtown Narita, with its shopping and dining options, added to the convenience of your stay. We value your insights and hope to welcome you back for an improved experience in the future.Best regards,Hotel Mystays Premier Narita

10/10 Excellent

Vito, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, they have a very convenient free shuttle connecting it to the airport in 20 mins and to Narita which is a very nice town and a beautiful temple absolutely worth visiting. We had a very good fixed menu dinner at the restaurant on top floor, great value for quality and quantity.
Stayed 1 night in Feb 2024
Response from MSPNarita on 21 Feb 2024
Dear Guest, we're delighted you enjoyed our hotel's amenities, including the convenient shuttle service, and had a positive dining experience with our fixed menu dinner. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Hidelisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay since we had to be at narita early the next morning. Convenient shuttle bus to the airport and clean hotel with lots of amenities. Unfortunately we didn’t have time to use the baths/gym or pool but they looked nice!
Stayed 1 night in Feb 2024
Response from MSPNarita on 18 Feb 2024
Thank you for choosing our hotel for your stay near Narita. We're glad you found our shuttle service convenient and our hotel clean with many amenities. We hope you'll have the opportunity to enjoy our baths, gym, and pool on your next visit!

6/10 Okay

Mike, Dearborn

Liked: Amenities
Disliked: Property conditions & facilities
Room too small
Stayed 2 nights in Feb 2024
Response from Hotel Mystays Premier Narita Front on 29 Feb 2024
Thank you for choosing to stay at Hotel Mystays Premier Narita and taking the time to share your feedback. We sincerely apologize that the room size did not meet your expectations and caused you discomfort during your stay.We understand that room spaciousness is an important aspect of a comfortable stay, and we regret any inconvenience you experienced. While our hotel offers various room types with different sizes and layouts, we apologize if the room allocated to you felt cramped.If you consider staying with us again, we would be more than happy to assist you in selecting a room that better suits your needs and preferences, ensuring a more comfortable and enjoyable stay.We look forward to the opportunity to welcome you back and provide a more satisfactory experience.Hotel Mystays Premier Narita Front

8/10 Good

Koong playz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

shivam, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay, that I had We were 5 people staying a night for a layover Was surprised by the amenities and services offered for the price
Stayed 1 night in Feb 2024
Response from MSPNarita on 14 Feb 2024
Thank you very much for your stay and kind words; we are looking forward to welcome you back in the near future.

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Narita Airport with free shuttle service. Hotel room was very clean with comfortable bed. Bit small, but not big deal for me. Lobby has a convenient store that has a variety of choices for packaged meals. Great option for a quick pick of food. Staff were friendly as well. Would stay there again if needing stay overnight for flight transfer.
Stayed 1 night in Feb 2024
Response from MSPNarita on 10 Feb 2024
Thank you for your stay and kind words; we eagerly await your return to Hotel Mystays Premier Narita!

10/10 Excellent

Seung Ki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2024

10/10 Excellent

JOANNA

Everyone was great
Stayed 2 nights in Jan 2024
Response from MSPNarita on 30 Jan 2024
Thank you very much for your great review!! We are looking forward to welcoming you as our guest in your future trip to japan.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior, well appointed rooms. Handy Family Mart for late night arrivals. Very friendly staff, woukd highly recommend.
Stayed 1 night in Jan 2024
Response from MSPNarita on 27 Jan 2024
Dear guest, thank you for your glowing review! We're thrilled to hear that you enjoyed our beautifully appointed rooms and found our interior welcoming. The convenience of having a Family Mart nearby for late-night needs is something we strive to offer our guests, and we're delighted it added to your positive experience. Our team takes pride in providing friendly service, and your kind words are truly appreciated. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit. Thank you for recommending us!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. There is a free shuttle to narita station and area if you only have a few hours to kill. Shuttle is always on time. The free shuttle to airport is quick and easy. The hotel has a small convenient store with everything you need. Restaurant was pricey. There is a smoking room. The rooms were clean with everything you needed. Staff were friendly and helpful. Overall it was great. Excellent for layovers.
Stayed 2 nights in Jan 2024
Response from MSPNarita on 18 Jan 2024
Dear guest, Thank you for sharing your positive experience with us! We're thrilled you enjoyed the convenience of our free shuttles to Narita station and the airport, as well as the well-stocked convenience store and clean, well-equipped rooms. Your feedback on our friendly and helpful staff is much appreciated. We understand your concerns about restaurant pricing and will certainly consider this in our ongoing efforts to enhance our offerings. We're delighted to have been an excellent choice for layovers, and we look forward to welcoming you back for another great stay in the future.