"Definitely not a 5-star experience - we were initially assigned a room with a strong smell of mould; though we did manage to change rooms. The rooms themselves were very much unpolished, there was a deep hole in the sofa, and the sofa itself was stained. The bathroom was unfinished, with sealant being poorly applied throughout the bathtub. We also used the gym, which was subpar by even 4 star standards! The breakfast was good, and the pool was also good."
Four Points by Sheraton Phuket Patong Beach Resort
6/10 Okay
"We had a pool-facing room.
(1) The constant disrespect of other hotel guests sitting on our bedroom steps into the pool, & being intimate with one another, was very annoying. Hotel guests should not be allowed to sit on any steps which is not outside their own bedrooms.
(2) Patrons having very loud get-togethers outside their bedrooms by the poolside should not be allowed. This is totally disrespectful towards other hotel guests.
(3) The private playing of excessively loud music by hotel guests in the pool area should not be allowed. Hotel guests pay top dollars for their hotel stay, & the decibel level of private music needs to be controlled.
All the above put a damper on our stay!"
"Relaxing tropical garden setting. Quiet and tranquil villa with private plunge pool overlooking garden with ponds, and large bathtub in a very spacious bathroom. Staff attention to rooms daily was prompt and conscientious. Convenient location a short walk to the main Karon beach and to nearby markets and stores."
"Room was very clean. Staff are brilliant helpful boys on call when you needed them always smiling made you feel so comfortable. Family friendly nice pool nice pool bar also"
"Room was spacious and cleaned everyday, pool was amazing but could have a bit more shade at main pool, breakfast had big variety
Overall great location, great resort"