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"I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access,...

"If you are in the area for business, it's very conveniently located near subway station. But need to take a taxi or walk a little for shopping and eating places."

"We arrived at the Renaissance Xi'an Hotel without particularly high expectations, but the hotel exceeded them in every way. We had a truly enjoyable stay. One of the highlights was the Executive Lounge. The evening offerings included an excellent variety of high-quality food, making it one of the better hotel lounges we have experienced. Breakfast was also outstanding, with a wide selection of choices and excellent service. The staff were professional, attentive, and genuinely welcoming. We were...

"An old school five star hotel brand. Everything is ok, but just too old."

"Clean hotel. Good breakfast options."

"Tallest building and rooms are spacious, sound proof, and clean. breakfast buffet is great and price is reasonable. HIghly recommend this hotel "

"The hotel shouldn't be rated at 5 stars. I gave it maximum 3.5 stars. The worst thing is about the cleanness wasn't qualified. The carpet was old and smelly. The size of room and bed was small. Location is surrounded with high level shopping mall. Because hotel is situated in high traffic area while the front of hotel build just face to main road so, it was quite noisy and dusty."

"Very kind and helpful staffs, some can speak English. It is around 10 minutes walk from nearest Nanshaomen subway station. We used taxi 2 times and each time their staff helps us wave for a taxi. In front of hotel there is a bus stop which is convenient and cost only CNY1-2. The room is clean and spacious with android tv, wifi and bottled water included. Thanks again for your people hospitality. "

"The beds when booking a 2 bed room are twins. We upgraded when my husband arrived and the beds were too small. I slept on the floor the last night as we got in late from Mt hua and had a 6am pick up. I needed sleep, so the floor it was. No time to change. Also, the pool closed for renovations. This is good as its an amazing pool and the reason I go there. Need bigger queen beds"

"Very good and convenience for family as there is a big supper market next to the hotel which have plenty of good food there."

"Pillows are too soft. There's no full blanket cover, just a sheet underneath the blanket."

"Quarta estava sempre limpo e arrudado cedo. Unica ressalva é o desligamento do sistema central de ar condicionado"

"Personnel super serviable, excellent petit-déjeuner. La chambre est petit et bris de la porte de douche qui ne ferme pas et isolation des fenêtres moyennes car on entend les gens à l’extérieur. Mais globalement très agréable."