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"Staff was very professional and helpful."

"Rooms were clean and spacious air condition was a big plus!"

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"While our stay started a bit rough, as the first place we were given had serious plumbing issues and needed a closer cleaning, the next day the staff made sure we were moved to a great unit that served us well. The pool is amazing to enjoy a swim at sunset, It’s also great you can get breakfast and dinner plans for your stay, as you really can’t walk to anything else; however, there are a few other restaurant options on site too for lunch or your dinner meals."

"Internet a bit spotty in rooms (great in reception). Beautiful hotel, clean, comfy bed - but location is sketchy as hell. Straight on the street and (as a white male) I got a lot of scary looks. Right next to the bus station so there is a lot of noise all through the night with horns blaring constantly. A shame because the hotel itself (and the staff) are lovely. Breakfast was also quite tasty in the restaurant next door (Soy)."

"Juat a location is good"