"The Staff at Ritz Carlton was always helpful to all our needs; they surpassed my expectations, even those members with little understanding of the language l speak (English,) were always willing to assist us when we needed them. This place is amazing "
"Very nice, comfortable and clean rooms. Service was excellent from the reception to restaurant but i would like to address especially the kindness of the concierge who was absolutely amazing and helped at any moment of our trip. He is the reason i am writing this review since he has done his work brilliantly and exceeded our expectations in all senses."
"hotel in excellent position near the metro station, the room if not too big but the best bed ehere i slept ever. the staff helpfull but don't speack english "
"The hotel shouldn't be rated at 5 stars. I gave it maximum 3.5 stars. The worst thing is about the cleanness wasn't qualified. The carpet was old and smelly. The size of room and bed was small. Location is surrounded with high level shopping mall. Because hotel is situated in high traffic area while the front of hotel build just face to main road so, it was quite noisy and dusty."
"Had a good time staying at this hotel. The room was clean and quiet. Staff made us feel at ease with their smiles and efficient service. Klaus at the front desk was super friendly and helpful throughout our stay. "
"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."
