Apartments in Mexico

"Everything outside of room was amazing. In the room was a let down. Rough beds, not super clean, tv was crooked."

"Yes"

"I would highly recommend this resort. The staff was great and was a great overall experience. Clean rooms, great settings for lounging or tanning or eating!!! Two suggestions…. WiFi could be better and get more help getting drinks at the pools. On a final note Gray Line dropped the ball picking us up for a ride to the airport. After receiving confirmation from them the night before. The reception staff was very prompt on getting us a taxi so we didn’t miss our flight. That was very much appreciated!!"

"Staff was wonderful, hotel was clean, food was surprisingly good. We booked a room with an ocean view and it was worth every penny in my opinion. Docked one star simply for the condition of some of the areas around the hotel (a bit rundown in some outside areas, pool grout chipping, paint peeling in some spots - but nothing too bad) and the constant asking about spa services while at the pool. Not aggressive or pushy, just asking too much. I had just come from a massage and an hour later was being asked about spa while at the pool. I did have a massage and it was really nice - but didn’t love my facial. Overall great experience, great staff, great stuff for kids. We stayed on resort the whole time and our kids had a blast at the kids club. "

"We had an amazing stay at this resort. The wildlife was amazing. The pools were amazing. The beach was even better. Staff was very friendly and cordial one thing that we were not pleased with the cleanliness of the room. The room was big. It was nice. Shower was big but after being there for a couple days, it was like the floor was never swept. It wasn’t mopped it was like walking outside. The very last day prior to leaving they did not even come into our room and clean anything that day they had a coffee pot, but the coffee pot had no cup so we had no cups to drink coffee with the buffet was amazing. The restaurants were amazing. They go their way to get you what you want. "

"The receptionists' service leaves nothing to be desired; they answer rudely and are unhelpful. The food is repetitive and very expensive for the service."

"Great ocean view, clean room, great staff."

"Todo bien. "

"Ocean was visible from our balcony which was the only good thing about the room. Bed was hard and horrible to sleep on. Rooms need completely remodeled. Door and walls thin and can hear everything in hallways. Doors slam shut consistently. Food was horrible and was very tired of buffet after having to eat there for breakfast and lunch every day. Restaurants for dinner had not great food and was very disappointing. Service was great and the grounds and pools were very clean. Beach front was great and loved the ocean front. Was not aware that this would be a party resort and there was lots of kids there for spring break. Yelling and partying going on all hours of the night. If you want a relaxing, quiet, vacation with a nice room to enjoy and good food, this is not the resort for you. "