"Cute little place a bit outside of Maun. I got the best service, help and advice from Taboka in the staff. She arranged things I could never have come up with on my own. Thank you! "
"This was a quaint hotel that is very convenient to the airport. I stayed here for one night after arriving in Maun the day before going on a safari. The hotel was clean and quiet. The room was basic but clean. The TV was a little wonky (but I think it was my specific TV because the one in my parents' room was fine). I had chosen a regular room and it was comfortable enough for me. My parents' choose a river view room, but found when they arrived that the river was dry, so it was more or less...
"This was a beautiful hidden Inn, the outside appearance does not do it nearly as much justice as it deserves. The interior was modern, well kept and up to date. The rooms were very comfortable. We had a private lounge, and kitchen which was very handy. Its a great place for families travelling together. The staff were also very kind and helpful. Only issue we had was the water from the taps was a bit yellow so it wasnt safe to drink."
"Wonderful stay. I recommend each guest must be provided with the gate remote as there is a delay in opening the gate or there should be a gateman stationed at the gate"
"The property was clean, but substandard in most areas. The welcome on arrival was pretty much non existent and we were told our confirmed Expedia booking didnt exist.
The room was very small and the shower more so. There was 1 towel for 2 of us, though another was delivered on request.
The aircon, which was essential leaked water when switched on. We put down a towel to catch the drips, but by morning the curtains (which incidently couldn't be opened) were drenched as was the towel we placed...
"The sink had no plumbing traps, so it smelled like a sewer if you hadn't used the sink for a while.
The lock to the door was really hard to both lock and unlock. I stayed in two different rooms, one didn't have the possibility to lock the bathroom.
No restaurant within walking distance and no possibility to make your own food except for a water boiler. Really low level of sounds proofing.
The staff was really friendly and helpful though 😊"
"The property was affordable and convenient for our families needs. Was surprised that there was no shower but managed ok with a bath. It was difficult at first to find the property off the main road as there was no signage. Other than that it was good. "
"Terrible hotel. They didn’t have our booking, were over booked and couldn’t accommodate us. They are now refusing to refund our money. Beware of this hotel!"
"WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM.
Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. "
"DO NOT BOOK THIS HOTEL THROUGH EXPEDIA!!!! The hotel exists but states they do not have a contract with Expedia. We showed up to our pre-paid booking confirmed by Expedia and the hotel told us that our booking didn’t exist due to not having an agreement with Expedia. The hotel was fully booked which left us out a lot of money, which the hotel also mentioned was not consistent with their rate which was multiple times lower than the noted rate through Expedia. Expedia did not refund us because...
"The hotel is situated on dirt roads and is close to nothing. The rooms had dead bugs and it seemed unkept. Our reservation included free airport pickup and free breakfast. However, we had to pay for transfer and no free breakfast. According to the hostess, we paid a special rate and it did not include those items. Also, there is no reception after 3 pm (hard to find the hostess at any time), so if something goes wrong, there is no where to go. Also, the power went out in the middle of the...
"Hotel was great. Manager worked hard to make sure everything was good for us. It was a nice treat to have a kitchen in the room. The hotel also washed my car as a special surprise for the morning. One of the best hotels in my travels across Africa (7 countries). Breakfast was great."
