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"We just returned from Marival Emotions and we had the best time!!! I am not sure where all the bad reviews come from?? We were there for 7 nights on an all inclusive package. It was my husband, myself and our 2 boys aged 2.5 and 5. We arrived at the resort at noon and our room was not ready but we were able to take FULL advantage of all the amenities. Upon arrival we realized we left one of our bags in the shuttle and the gentleman at the front handling the luggage was beyond helpful in helping us get it back! Check in was easy, no lines and we got our room at 3pm as promised. We were never hassled for a time share presentation. We had met another couple that was approached for the presentation and they said it was actually really great. They had breakfast, drinks and the staff watched their 2 little kids (they could see them on the other side of the glass wall) as they were given the presentation. They also rec’d free passes to swim with the dolphins. After hearing this I wish we were approached! The majority of the staff were super friendly and helpful. The food was great. Yes some items on the buffet were not piping hot but we never had cold food. So many items to choose from and they switched it out everyday. Breakfast had fresh cold pressed juices, omelet station, pancake, waffle and crepe station (The would even make fresh french toast if you asked). The fruit was so fresh and so many options each morning! Lunch, we mostly ate at La Bamba near the kiddie pool. They"

"Great hotel, great service, activities for kids are great, Thanks to Leo at the kids club."