Search Hotels Near Martin Luther King Playground, New York

"I am writing to formally express my extreme dissatisfaction with my recent stay at your hotel. My experience was unacceptable from start to finish, and I would rate my stay zero out of five stars. While the lobby is spacious and beautiful, the rooms are old, outdated, very small, and lack basic amenities like a microwave or refrigerator. During my stay in room 607, I encountered a series of significant issues: - Maintenance Issues: The bathroom faucet dripped constantly. Maintenance informed us they lacked the parts to fix it. Additionally, the in-room phone did not work. - Unsanitary Conditions: Upon pulling back the covers, we found hair and ants in the bed. - Poor Service: After reporting the insects via my cell phone, we waited an hour for assistance that never arrived. When we went to the lobby in our pajamas to get sheets, the front desk staff was dismissive and acted as if we were a bother. - Room Flooding and Personal Property Damage: While we were out, our room flooded. No one called to inform us. We only discovered this when our key cards failed to work upon our return. Some of our personal items were damaged by the water. - Inadequate Resolution: Dealing with this situation caused us to miss our dinner reservations. While I appreciate Gary from housekeeping for his sincerity and for arranging dry cleaning for our wet clothes, the manager Natasha appeared agitated and insincere. Her offer of a one-night"

"Not a clean hotel. Staff seem tired. Location is good. "

"Dirty rooms, and staff never informed me of a $25 credit that I had daily "

"Cigarette smoking smell in the assigned room. Requested room change. New room with dirty lacking floor vacuum. Waking barefooted left hair from previous user on feet. Truly unacceptable. Staff unresponsive to complains most likely due to my late evening checkin. Quality/price very low."

"Great location, room wasn't as advertised in pictures hotel staff did not offer to let us switch to a different room"

"We noticed no coffee or hot water in the rooms"

"Front desk was very helpful "

"Nice place and convenient location. Super comfortable. "

"So you save a dollar a day by making the soap , shampoo, and conditioner squirt tiny drops at a time but by the time a guest has stood there for several minutes pumping and pumping just to get enough to wash their hair, you've more than lost it in guest perception of the hotel. Not to mention the likely cost of the water, just standing there pumping. It feels very much like the sort of thing where you pinched a penny but helped your guest in the eye, leaving them with a very sour perception of the hotel."