Find hotels in Mark from ฿2,347

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."

"Breakfast was fine selve sevice Room was okay bed to soft and curtains not black out let to much light in in morning not a good nights sleep"

"Great location, friendly staff and lovely drinks terrace over looking the gorge. Really enjoyed our stay."

"not had breakfast can't comment"

" Clean Rooms. Helpful Staff. "

"Yes as always it was excellent "

"Spa was great as usual and staff super helpful and efficient "

"The hotel was central to shops restaurants and the marina. Parking was very easy and free and my room was clean and comfortable with a good view of the marina. The area was quiet and conducive to a good nights sleep. I can recommend this hotel for a good base to look around North Somerset."

"A really great family hotel right next to the Wookey Hole attraction. Rooms were spacious and very clean and the bed was very comfortable indeed. Great value for money and would definitely stay again."