Great location, lovely hotel. Radio in the room was a nice touch aswell as the very spacious room we recieved. Unhappy about the parking, however we completely understand. Enjoyed our stay and would definitely stay again.
Staff very friendly, helpful and professional. Hotel is a bit dated as is often the case with this type of old British Hotel. Part of Best Western Group. I personally found the duvet (twin room) awful. Was way to big for single bed, so dragging on the floor, a bit square (to wide & to short) and exceedingly heavy. Never known anything like it before! That aside a very nice stay.
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
I loved every thing!
The hotel, the room we had, the staff -super friendly and helpful, the food, the location
I went there for a wedding, coming from USA!
Worth the trip!
English countryside ❤️
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean.
Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too.
Our stay was cut short due to an emergency back home, but we will be back.
เข้าพัก 4 คืน, ธันวาคม 2022
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Ralph
12 ก.พ. 2023
Not a four star property front desk staff needs more training
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room.
Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn.
The staff were helpful, friendly and polite.
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
This was our first time in Wells and The Swan Hotel and it won’t be our last. All of the staff made us feel welcome and our room was very comfortable (especially the warm bathroom). We were only staying one night and only had the chance to sample the breakfast but the ambience and quality of food was excellent. As family live nearby we’ve been told the Sunday roast is worth another visit and as the hotel is central to everything, we will definitely be back.
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful