"Staff were friendly at all places from reception to restaurant staff at breakfast to cleaning ladies - all excellent
the tech staff were so attentive- i had small issue with connection in my room - they were at room in 5 mins and fixed it
Room (Suite) was spacious - lots of room
Breakfast was great- staff were so friendly there too
"
"The experience at Fairmont exceeded all our expectations! Hospitality was very good , the room was always clean and accessible!
Also the service from the crew was very friendly make you feel like home the whole time !
From the entrance untill the front desk everyone is with a smile and try to help you at all times!
It's great to see this nowadays! We will definitely choose to come again!"
"The hotel is beautiful with stunning surroundings and overall I had a great experience. Staff were friendly and service was good. However, breakfast could be improved — there was no information on how to order items like eggs, or what drinks/coffee options were available, and staff didn’t ask if I had requests. It was also disappointing that no dining discount was offered for guests, and this wasn’t mentioned at check-in. I also had to wait about 30–45 minutes for my room to be ready on...
"We booked for one night only as we had a layover from London and stayed in room 465. Our taxi dropped us at the Park Rotana reception, but we were directed to the Park Arjaan reception, which was a 3-5 min walk. This was the only minor confusion during our stay which I think could be made a bit clearer at the time of booking, but it wasn't overly inconvenient. All staff were friendly and polite and were more than accommodating. The room was clean and well organised and many facilities were...
"Value for money. Great management. Aroop in morning breakfast very caring. Kajal in reception very helping leader. Above all general manager is very good. So obvious hitel stagf including concierge Sahid are reall good. "
"Surprised from quality of the hotel and room for the cheap price we paid! Located 20min drive from the airport, the resort is embedded in an outdoor mall that highly resembles a south European city (France/Italy). We received a free room upgrade that granted us a VERY huge apartment, better than a real house! We stayed only one night, so we cannot comment much, but the mall seemed vibrant and the pool very nice."
