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"Excellent hotel and good service. Beautiful setting and aesthetic hotel. Swim up pools were fabulous especially as travelling with children "

"Fantastic family stay at Mitsis Laguna. We're a family of 4 and we spent 5 nights at the hotel. The facilities were fantastic and the food incredible. We enjoyed the activities: tennis, ping pong, water polo, darts, evening entertainment and had a really nice time. The only things to potentially improve: (1) the room balcony was small and could only fit 2 people (2) there is one water slide - which is already nice. But having more than one and slightly larger slides would have been even better "

"Everything was perfect. I would just recommend a few things for the hotel 1. Have water stations by pools. It's very hot and we shouldn't be waiting in line for 10 minutes just to get water 2. You need more staff around the bar if the hotel is busy. I shouldn't wait 15 mins to get a drink. 3. The water in the pools is very cold and wasn't too enjoyable. 4. There should be more beer options on the all inclusive menu 5. The restaurants in the hotel should be accepting guests based on empty spaces and should be able to go every night and not one restaurants per week. If it is all inclusive I should be able to go to a restaurant as many times as I want during my stay and it shouldn't be through the app. 6. There should be a snack bar or even a few with real snacks, like sandwiches and crisps and chocolate. These are just some ideas so make the place even more perfect Thanks for everything "

"Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children. Positives: Remote hill top location in Old Town Malia (10/10). Villas with private 10m to 15m length pools (10/10). Overall the teams were very helpful and did their best to support. Amazing views of Malia from your balcony from the hill top location (10/10). Notable mentions; Alexia at the front desk, New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night. Private pool chemical level being checked. Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be. Negatives: Attention to detail I.e. 1 bed was missing its top cover for the first 3 nights. Very easy to lock yourself out of the villa because of the safety feature on the doors. Service in the restaurant needs to be improved / missed opportunity from the hotel due to isolated location. Catering options are very limited / Menu cards are confusing / Not clear what you have ordered and what you are paying for. Nightly disturbances from staffing quarters into the early morning (stayed in villa 407). No locks on the bathroom or toilet doors. Hot water in the tap & shower is extremely boiling hot. Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere."