Kobe City Centre Packages (Flight + Hotel)

Extremely disappointing experience. This hotel was very small, inflexible, and not accommodating whatsoever. My reservation was made months in advance, yet they were unwilling to make any changes when my travel plans were affected by flight delays. I arrived around midnight due to delays, and the front desk employee, Kumar, told me that the hotel was willing to refund my reservation as long as Expedia approved it. He specifically instructed me to contact Expedia to arrange the refund. After spending my time contacting Expedia, I was told that the hotel had actually informed Expedia that their policy did not allow any refunds and it was stated from Kumar. This was extremely frustrating and felt very misleading. If the hotel was not willing to provide a refund, they should have simply said so from the beginning instead of telling me one thing and Expedia another. The entire experience made me feel that the hotel cared more about keeping my money than providing reasonable customer service or accommodating a guest dealing with travel delays. I would not recommend this hotel. The lack of flexibility, poor communication, and conflicting information from the front desk made this a very frustrating experience

I love it

Well maintained property with all needed amenties. Convient location and helpful staff on premises

Liked the traditional Japanese home. However the hotel is a bit cramped (possible same across Kyoto) - the room overall is big, but the number of doors/small enclosures make it feel cramped.