"- Bedbugs infestation - do not go to this hotel.
- I was at the hotel for 3 nights and changed rooms 3 times.
I captured the bugs in a bag and showed receptionists and management, the bugs, and my bites all over my body. They disregarded my complaint and refused me a refund. The manager refused to speak to me and would only communicate through reception staff. The hotel is dirty and had to throw clothes and suitcase away because it was ridden with bugs. Terrible, disgusting. My bites are all...
"- Bedbugs infestation - do not go to this hotel.
- I was at the hotel for 3 nights and changed rooms 3 times.
I captured the bugs in a bag and showed receptionists and management, the bugs, and my bites all over my body. They disregarded my complaint and refused me a refund. The manager refused to speak to me and would only communicate through reception staff. The hotel is dirty and had to throw clothes and suitcase away because it was ridden with bugs. Terrible, disgusting. My bites are all...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The staff were amazing. The stay was for a special birthday treat, and it certainly was a treat. The hotel is in a wonderful location and the rooms are spacious and beautifully furnished. Plenty of parking
The staff were amazing. The stay was for a special birthday treat, and it certainly was a treat. The hotel is in a wonderful location and the rooms are spacious and beautifully furnished. Plenty of parking
Patricia
Reviewed October 12, 2015Reviewed October 12, 2015
Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...
Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...
Minas
Reviewed September 4, 2014Reviewed September 4, 2014
We had a wonderful stay in this quiet cul-de-sac boutique hotel. The hotel is beautifully designed and the common areas are wonderfully homey in a grand home kind of way. The service is outstanding, with a handwritten note welcoming you into the room. And we loved the library...Our only disappointment was how small the well-appointed room was - even for London standards -- definitely single file walking round the bed; the bathroom was nearly as big as the room and contained every comfort known...
We had a wonderful stay in this quiet cul-de-sac boutique hotel. The hotel is beautifully designed and the common areas are wonderfully homey in a grand home kind of way. The service is outstanding, with a handwritten note welcoming you into the room. And we loved the library...Our only disappointment was how small the well-appointed room was - even for London standards -- definitely single file walking round the bed; the bathroom was nearly as big as the room and contained every comfort known...
Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!
Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!
Sassy
Reviewed December 20, 2016Reviewed December 20, 2016
The staff are so welcoming and the property is amazing.
The garden is lovely and the room was very clean. Breakfast was excellent.
Special shoutout for Moamen who was very helpful and welcoming to us. Thank you
The staff are so welcoming and the property is amazing.
The garden is lovely and the room was very clean. Breakfast was excellent.
Special shoutout for Moamen who was very helpful and welcoming to us. Thank you
Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.
Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.
miam8i
Reviewed September 18, 2015Reviewed September 18, 2015
Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch.
Staff were really helpful and friendly and hotel was really great quality. A fantastic place.
Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch.
Staff were really helpful and friendly and hotel was really great quality. A fantastic place.
Will
Reviewed October 20, 2014Reviewed October 20, 2014
First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)
First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)
Kerensa
Reviewed November 28, 2023Reviewed November 28, 2023
From our arrival at the property we felt very welcome and comfortable. From Marks initial greeting on reception to all orher aspects of our stay we were extremely happy. This business , 52.years in the making with Marks father and uncle is a very slick family run outfit. All staff we encountered including chambermaids were exceptional. They could all not be more helpful and gave valuable information where needed about things like where to get the Uber boat from rather than walking to the City...
From our arrival at the property we felt very welcome and comfortable. From Marks initial greeting on reception to all orher aspects of our stay we were extremely happy. This business , 52.years in the making with Marks father and uncle is a very slick family run outfit. All staff we encountered including chambermaids were exceptional. They could all not be more helpful and gave valuable information where needed about things like where to get the Uber boat from rather than walking to the City...
Honestly I have stayed in a lot of hotels around the world this hotel is just something else from the extremely friendly staff to the amazing hotel decor the comfy beds. I have 0 complaints. Make sure you give it a try you will not be disappointed!!
Honestly I have stayed in a lot of hotels around the world this hotel is just something else from the extremely friendly staff to the amazing hotel decor the comfy beds. I have 0 complaints. Make sure you give it a try you will not be disappointed!!
Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.
Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.