"Thank you for a generally pleasant stay. Your team members were wonderful and especially helpful when assisting us with a lost Grab driver—we truly appreciated that kindness!
However, we did encounter a few significant issues that unfortunately mean we likely won't be returning. We wanted to share them so your team can improve:
Shuttle Miscommunication: On our second day, we asked the night staff to book the airport shuttle for 12:30 PM two days later (right after our check-out). After a brief discussion in Thai, they told us there was no shuttle at that time and suggested we book our own ride—or pay 400 baht for a private hotel driver. Because of the language barrier, we felt uncomfortable and weren't sure if we were being overcharged. We decided to think about it, and we didn't see those particular staff members again.
Bathroom Pests: We noticed quite a few small ants in the bathroom. We didn't report it since we were mostly just using the room to sleep, but it is worth addressing for future guests.
Early Morning Noise: Over two mornings, between 5:30 AM and 6:00 AM, we were woken up by loud conversations, laughter, and high-volume walkie-talkies right outside our door in the hallway. It felt quite disrespectful to guests trying to rest.
Aside from these concerns, we genuinely appreciated the friendly staff who treated us warmly during our stay. We hope you take this feedback constructively to improve the experience for future visitors."
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