We love the hotel’s Art Deco/contemporary luxury design, making it a truly unique and beautiful property. A lot of thought goes into every aspect from the impressive reception lobby to the luxurious bed linen. The welcome tea hosted on the Executive Floor lounge is a nice and hospitable gesture (well done)! Don’t miss going up to the rooftop garden. The views are amazing! The staff are helpful and friendly. Special mention of the Concierge Mr Amin who has a cheerful smile for everyone. The buffet breakfast is one of the best we have had. We will definitely choose to stay at the D’Kelly again when we next visit Ipoh. We wish the 1969 D’Kelly brand will carry across other Malaysian cities. Book it, you will not regret it.
Wonderful new hotel with digital systems integrated for lighting, toilet, entrances, etc.
เข้าพัก 3 คืน, ตุลาคม 2025
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Kursom
23 ธ.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
I checked out from another hotel to go to D Kelly, and was so glad I did. The ambiance was very welcoming, modern, hi-tech, and easily found. The parking was so convenient and classy. For a hotel that gives the vibe of a 5-star, the check-in process was unmatched, slow and inefficient front desk people. The breakfast buffet was not impressive, but if you convert to US dollar, it's so cheap, so no loss there.
Amrit from the Lobby Café delivered outstanding, personalized service throughout our two days at the Lobby Lounge. His attentiveness and ability to remember my tea preference after the first day reflected true professionalism. Lynah, Ambassador on 31/01/26 and Receptionist on 01/02–02/02, was equally commendable, explaining room facilities, fulfilling requests with follow-up, and respecting privacy.
However, Room 6008 had several issues. Breakfast on 01/02/26 lacked butter and featured a poorly cooked sunny-side-up egg—salty and undercooked. Room service on 31/01/26 was initially unavailable due to a private event, causing over an hour delay, though later resolved by the Duty Manager. The room lacked essentials on check-in, including a hairdryer, sufficient tumblers, and shampoo, conditioner, and shower gel. Gym facilities were advertised but unavailable, and disturbances over both nights affected comfort.
Car parking was dangerous and chaotic, with no directional signage, leading to vehicles moving in conflicting directions.
Despite these issues, the Wagyu steak, lamb racks, and kampung fried rice were exceptional, and the service from Amrit and Lynah was outstanding, which is why I still award 4 stars