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"What an amazing property but even more importantly what a superamazing staff!! Ryan deserves all the credit. Her quick thinking kindness solved our issue so elegantly. This is indeed a VIP in all the senses. The fact that she is so likeablle made it even better!! Isiah from in room dining was great and easy to talk to. Chayan on check in made us feel like ohana! Greg upon check out conitnued to make us feel wanted and loved. Overall, a lovely property and a great experience but once...

"Great staff, clean hotel. Awesome food, beaches and hospitality "

"Great place. A bit isolated though "

"Todo excelente "

"So beautiful! Ocean view was amazing and the staff were so friendly and helpful. My husband is vegan and he had plenty of delicious options at the breakfast buffet. Decor was lovely and felt very classic Hawaiian. We absolutely loved staying here and would come back in a heartbeat! "

"Very nice"

"This hotel was perfect for a family trip. Friendly staff, clean room and facilities, 3 pools, a slide, and access to excursions. Walkable options for food outside of the hotel too."

"The staff was so kind. The room was perfect for our family. The breakfast was above and beyond a typical continental breakfast. "

"Great location. "

"Staff was friendly and accommodating and our room exceeded expectations. Breathtaking views of the ocean. Loved our stay!"

"We love this property! There is always so much to do and the grounds are beautiful. The staff are always friendly and accommodating. There is enough space everywhere so it doesn’t feel crowded. "

"We had a fantastic stay here. The resort is absolutely perfect, great location and amenities, it’s almost too good to leave to go exploring (but you have to!). The room, balcony and view was spectacular. If you are thinking of going here, stop thinking, just book it, and definitely upgrade to the Gold experience, it’s worth it. The private hostess, lounge, amenities, all top notch."

"Love this property it had everything we needed and staff were friendly and responsive. "

"Spotless room and great amenities!"

"There's so many good things to say. The house is just GORGEOUS with a spectacular view. The breakfast prepared by Hannah was out of this world - so many choices and all was exceptional (hopefully she'll make you her grandmother's banana apple pancake topping). We're gonna be back"

"The location of this retreat is very nice and not far from KOA airport. We arrived the airport at later night but able to check in our room smoothly. Really appreciate the flexibility it offers. The room is clean and full of amenities. Within the retreat, there are club house, laundry place and BBQ place, very cute and well maintained. Thank you for hosting us! ."

"Was on a hill Beautiful property , clean, breakfast good, coffee excellent "

"I've travelled a lot over the last 4 decades and Kona Palace has the best view of any property I've stayed in. It is cozy and secluded and it was amazing just to sit on the patio and watch the sun come up from the side of a mountain! The surrounding foliage is beautiful and the accomodations are comfortable. The cherry on top was finding we had a hot tub!"

"Didn’t use the laundry. Didn’t have breakfast."

"The benefits were great. The facility has some of the best ocean facing rooms. We had an issue with the original room but after we reported noise, the staff (Sally) went above and beyond to resolve our issue. We were assigned to one of the best rooms at the resort. The V47 lounge benefits really met all our food needs. We had breakfast and evening snacks. Along with the $50 credit a day covered most food needs. Overall the best stay at Hawai’i!"