โรงแรมใกล้ฮิลเลอร์ส เมซ เมซ, อัลซ์เตอร์

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Good clean rooms but no aircon. Quiet and comfortable and therefore excellent value. Note: no food served on a Sunday"

"The property was really well located, checkin quite early, with no problem from there side. The room was really clean, bed was good, bathroom had everything and loved the shower. Tom was really helpful, informative, gave us a bit of history of the building, which was fascinating. Included Breakfast was simple, but very good, and you could have ordered from the kitchen at an extra cost. Will definitely recommend."

"The room was large and very clean & tidy. Plenty of parking spaces "

"Didn't book breakfast, but my stay was great"

"Lovely property. Front desk staff very helpful. Requested housecoats and slippers, slippers never came, housecoats was the rattiest thing I have seen, would fit a child and both had no ties. I stayed two days and they never vacuumed my room and there was a spider on the ceiling and a huge cobweb in the window that I cleaned. I had to ask three different people to fix the safe before it was fixed. Dining staff was extremely slow with picking up dishes and the food was not very flavourful for...

"Stayed in the mews which was a side annex. Great good sized room along with good sized bathroom with powerful shower over a bath. Clean crisp bedding. Attentive staff Great stay"

"Was clean but needs attention., but then it is a budget hotel & so I guess you get what you pay for!!"

"Very clean - nice accommodations. We had a very large suite - great for 3 and could have accommodated up to 4 comfortably."

"From our after midnight arrival to the manager who went out of his way to change us from one type of handicap access room to one that was better suited to my needs. This property was run like a well oiled machine. The staff overall was polite and helpful, which obviously was made possible by the manager who seemed to treat them all the same way he treated guests (kind and helpful) even when he wasn’t in the building the staff was exceptional. A rare find these days"

"Large, barrier controlled, free car park directly in front of hotel. Pleasant receptionist but needed to manually complete check-in form (I imagine that they should have this from the online booking)?"

"The places was not well equipped, with it being over 30 degrees- only a small fan was placed in room. The windows did not open fully. No water placed in room knowing it was going to be hot. The outside needs update and not what the photos show. Breakfast was nice but."

"Lovely hotel, perfect location and extra bonus points for being so good to our dog Merley. Welcoming dog bed, bowl and treats, always make any place we stay extra special. We can't wait to be back. It would be lovely if the hotel had a free on-site parking."

"We only stayed there for a night after seeing a play and I have to say it has exceeded our expectation greatly. The room is spacious. The bed is comfortable. And while it situated only a stone throw from Shakespeare's birthplace, it is very quiet. The in-the-room breakfast for a small fee is a very nice touch and we will definitely stay there again if we're in town. "

"Quiet location Free parking Comfortable bed Minor issue - tv didn’t work "

"Staff very helpful"

"We recently stayed at this hotel and overall had a pleasant experience. The hotel itself is set within a beautiful listed building with lovely gardens, which gave it a lot of charm and character. Breakfast was excellent with a wide variety of options available, including fresh fruit, cereals, toast, and hot food. There was something for everyone and the quality was very good. Our room was comfortable, clean, and nicely decorated. However, there were a couple of drawbacks. The room did not have...

"Had a great stay"