โรงแรมใกล้ฮาร์เล็มเออร์วิงพลาซ่า, ชิคาโก

"Staff were nice"

"It was a very late check in because of flight delays and so we were so exhausted we just wished for a seamless check in and get our room to rest but the front desk staff Demetrius went above and beyond and made our stay a wonderful one. He was very pleasant, professional, helpful and was attentive to our needs. Thank you, Demetrius for helping us ease our stressful day"

"Room was spacious and clean upon arrival. Free shuttle to/ from the airport was convenient but had a hard time finding the shuttle station at the airport area. Pool was small, but the water was nicely temperature controlled. Free breakfast was tasty and convenient. Elevators were slow and lots of people were stuck waiting on the first floor. Laundry room was convenient and you can pay with card to use the machines, they are all on the 9th floor though. Front desk sells detergent for about $2....

"The bar downstairs had great service."

"It’s very clean.. Staff are so friendly! I recommend this place 100%"

"Loved the room and the bar and restaurant off the lobby. Did not like the fact that there was no coffee in the lobby."

"The staff printed out the documents that I needed for my air travel with no charge . There is no elevator . Hard to carry suitcases up and down for old folks like us. There is no drinking water. Have to buy from the vending machine using cash . They could serve some eggs for breakfast . Otherwise bf was good. Overall good value for the money . Had shuttle service from and to Chicago O’Hare ."

"On the last day of our stay we did not receive housekeeping service so our room was not cleaned, which resulted in no fresh linen. When asked for fresh linen there was none only the floor mat and was told we could not receive any fresh linen until 9am the next day. This was frustrating because we had an early morning flight. We were given floor mats to use to bathe, which is so inappropriate. Other than that we had a fairly okay experience."

"Excellent breakfast and very helpful staff very convenient location"

"The door to the restroom kept getting jammed and wouldn’t close properly. Our room also had no WiFi… the staff couldn’t figure out why it wasn’t working."

"Overall it was good. There was a musky/smoke smell in the room. But other than that everything was good."

"Huge shout out to The Rose Hotel in Rosemont for making us feel so special during our wedding weekend! We arrived in our bride and groom attire and the staff cheered for us as we walked in, which was such a fun and memorable moment. Everyone was incredibly friendly, welcoming, and helpful throughout our stay. The room was cozy and comfortable, and the breakfast was great too. Thank you for helping make our celebration even more special!"

"Where do I start? The dirty floor? The dirty shower with low to no pressure? The stained comforter? The cigarette burn holes in the sheets? The toilet paper jammed into door eyelet? The mold on the ceiling and shotty wall patchwork? The overall, humidity in the room? OR should I mention the lack of security when I asked to get a new room key and was never ID’d or verified? Didn’t feel very secure after that. The breakfast was lack luster at best. I can’t imagine the staff being proud of this...

"My flight was cancelled and I booked a room through Expedia only to show up and have to wait 3 hours because my room wasn’t ready. Didn’t get into a room until 2am and the price wasn’t cheap. I don’t know why they would continue to take reservations if they couldn’t accommodate. I was not the only one waiting, there were about 15 others. The only positive was the free airport shuttle and the gentleman at the front desk was great . They also charged me $28.00 for a toothbrush and toothpaste and a...

"When booking through expedia it showed breakfast included with the room however when checking in, staff stated this was not the case. A bit disappointing."

"The hotel was very nice and very clean. We had a great stay and definitely recommend."

"I struggle with even writing this because the staff was so friendly. But please be aware that the pictures provided are very outdated. The hotel themselves look to have aged 20 years since the pictures were taken. The bedding was not very comfortable and at times smelled like cigarette smoke. Outside of these issues the area was quiet and always had parking available."