I specifically requested this hotel because of the hot tube and spa. I was coming into Chicago for an athletic competition and had planned on using the hot tub to relax and prepare for the event. We got to the hotel and learned that none of the things I was excited for, were there.
We booked a room with a king bed ended up with two twin beds. It was a date night not a family night we didn’t need two twin beds we needed a king like we booked. I would appreciate a call back to fix my rate or whatever needs to be done