2/10 แย่มาก
sadath
เดินทางกับครอบครัว
25 ต.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My recent stay at this property was deeply disappointing. The overall experience felt more like a low-grade motel than a reputed hotel. The couch fabric was severely worn out and torn, stained, and looked dirty and clearly overdue for replacement. It immediately set a negative tone for the stay.
Customer satisfaction doesn’t seem to be a priority here. On weekends, the dining area turns into complete chaos resembling a crowded fish market. There are no available seats, and guests are left standing in corners waiting for vacant tables amid nonstop noise and commotion.
The “digital key” system exists only in theory; it never worked, and even the staff couldn’t fix it. The gym is extremely basic and hardly worth mentioning.
While the rooms are marketed as suites, the design is awkward and poorly thought out. The bathroom area is congested and inconvenient, and worst of all, the sink is placed outside the bathroom close to bed, which makes no sense. The carpet was frayed and worn, clearly not updated for years. Even the toilet seat had visible scuff marks and indentations from damage.
Breakfast was another letdown. The packaged milk served was spoiled, and only after informing staff they realize the entire batch needed replacing.
Overall, this hotel fails to deliver on comfort, cleanliness, and service. For the price and brand reputation, the quality was completely unacceptable. I would not recommend staying here until a major renovation and management overhaul takes place.
sadath
เข้าพัก 3 คืน, ตุลาคม 2025