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"Room was clean ac worked great housekeeping were on point and friendly front desk was helpful"

"Bugs"

"My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine."

"I would like to know why the manager said that he couldn't rent me anymore I paid for my 2 dogs and he was real nasty about what he said to me all I wanted to know is why and he did not give me back my deposit can someone please help me"

"Everything ok"

"Really delicious breakfast, so many options and a lot of space to accommodate families. Room was really spacious and up to date, charging ports and full kitchen with appliances etc. Very comfy beds, loved our stay!"

"I have stayed at this property several times in recent travel. This time I had an experience with bugs in the room, not in the bed, but in the room. I am sure its hard with many travelers coming and going in a hotel, this will need to be addressed by the property owner. With that said, the staff and hotel manager were accomodating. I was tired and checked in late, I then found bugs in two of the 3rd floor rooms and had to be moved. The staff was extremely helpful and accomodating. Their quick...

"Didn’t really have time to check it out"

"The heat was working was easy. The staff was very nice and the rooms were clean."

"Clean and modern room, great for the price and location. Fridge was great size too. Highly recommend for a one night or two."

"The room was spacious and comfortable. It's great that there's enough counter space in the bathroom. We liked that some of the furnitures are modular and reconfigurable to our liking. We also enjoyed the convenience of having the nice breakfast without having to leave the hotel."

"Very quiet"

"Not a ton of amenities but it’s been updated. Very clean. Good enough for one night after being at King’s Dominion all day. Would not do a long stay here but it’s fine for what we need. Slept great. Mattresses were comfortable."

"I can't speak for anybody else or any other review, but I'm speaking for the review that I personally had the one night that I stayed there. I recently stayed here during a late-night trip, checking in around 8:00 PM and leaving around 8:00 AM the next morning. Because my stay was so short, I didn’t have enough time to fully evaluate everything the property had to offer. The room was clean, and the staff were friendly, professional, and helpful. One of the biggest positives was the pricing. The...

"Staff very nice, even when we checked in at 12:30 am. Clean hotel! Great for us for a few hours"

"Everything was ok. Breakfast was good."

"Staff, clean facility, breakfast and coffee availability"

"The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a "behavior" model for all Best Western employees. I will stay at this property again because of this impressive person."

"Super cute and quirky hotel located in the heart of Richmond. Walking distance to Pearly’s which is a top breakfast restaurant and several coffee shops. Parking is convenient but a little pricey. Would absolutely stay again"