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"Room 128 was musty smelling. Bathroom has rust stains, cracked/missing caulking, room floor has chips/gaps at the wall. Peeling paint, water stains in closet ceiling area. Room needs to be updated. Hoping I can attach some photos to show. Water has to be getting behind the walls of the shower. Was only passing through and only stayed for a quick night. If I was staying multiple nights, I would have asked for a different room. Travel this route regularly. Will definitely try another place...

"No variety for breakfast."

"Stayed two nights and they never cleaned the room or brought towels"

"Service is very nice ."

"Very friendly staff even on a concert night I arrived early and was pressed for time ...and even though the front desk was busy cleaning rooms she managed to check me and get me where I needed to be on time..... Rooms are very well kept, clean beds nice pressure in the shower honestly no complaints at all."

"Clean rooms! Attentive staff - very friendly & helpful. Morning breakfast was great with a variety of options. Convenient to restaurants, shopping & downtown Knoxville about 20 minutes away. Prices for the rooms were excellent. Well worth staying here for conventions or other activities."

"If you are on a pinch and need somewhere to stay then maybe consider. If there are better options choose them,"

"All Quality inns use the cheapest COFFEE. Liquid brown water and then hot water added. NO TASTE NO CAFFEINE. Bagels served but nothing to cut them open. No bagel slicer one person wanted to put out a sharp knife. The eggs appear to be from some liquid mix."

"It's great that the place is pet-friendly. We didn't try the breakfast, but the nightly fresh-baked cookies were appreciated. We encountered bugs in the room, and we were told it was roly-poly season. The front desk offered to move us, but since we had already settled in, we chose not to bother with the move."

"Our room for the first night had an air conditioner unit that rattled and when the compressor kicked in it was very loud like groaning. It also didn’t really cool the room down. We let front desk staff know the next morning that it needed to be looked at and the guy was extremely dismissive. All he did was write our room number (413) on a scrap of paper and went back to looking at his computer screen. When I asked whether anything would be done about it he let me know they had no maintenance...

"Checked in a midnight ask for a late checkout which was granted for noon- room was cleaned. Charged $10/day for leaving my car at the hotel- which isn’t bad except for the fact the charged me for the day I was returning and already had reservations booked for that day! Staff was friendly. Shuttle to and from the airport."

"We had an amazing time here! The staff went above and beyond to make us feel special and well taken care of. The breakfast was delicious, and everything was spotless. There’s plenty to do in the area, and it was an overall wonderful experience!"

"The staff was very friendly. The location was great in the room for clean."

"I liked that the room was quiet and bed was comfy and the room was clean"

"We got snacks and water after checking in. Shower title was cut up. Needs detachable shower head."