Search Hotels Near Gorilax Jungle Park, Leona Vicario

"Lo Que mas nos gusto fue la Atencion del personal ,en especial en el buffet SPOON el Señor Pascual su atención fue excelente ,y lo que no nos gustó es el Nigth club 👌necesitan hacer uno más grande y con más variedad norturna gracias por su buen servicio en general .."

"Food was the worst o have ever experienced in Cancun"

"We apparently traveled to Cancun wrong time of year. There was so much seaweed. There was no use of the beach. No swimming was allowed. The pools are fantastic. The staff was great. The food was amazing. Just sad. We couldn’t use the beach."

"Staff are amazing. Resort is clean and organized. Food was great. The beach had the sargassum on most days but the pools are terrific so no need for the beach. All in all it was a great experience!! "

"It was my least favorite of the Excellence Resorts. A Lobster House with no lobster. Staff threw away personal belongings. Some staff was rude and left our door wide open after room service."

"Family friendly Good buffet Good pools"

"The rooms were cleaned, staff were very helpful. I enjoyed the amenities of the hotel and the sister hotels near by. The food was okay ,average buffet style options. The pastries were my favorite of the trip! You can ever go wrong with open bar and drinks all morning till sun down."

"The staffing were so nice and friendly, clean place. Good food"

"I recently stayed at Blue Bay on a solo trip and was invited to a breakfast presentation upon arrival introducing a vacation membership promotion. The sales approach was very high-pressure, with urgency tactics suggesting I would lose the deal if I didn’t sign immediately. Feeling pressured and without enough time to research, I agreed and paid a $1,395 deposit plus monthly payments. The following day, after reviewing the contract and reading outside reviews, I became very uncomfortable with the decision. I realized this was not a good financial choice for me and decided to cancel within the 5-day cancellation window outlined in the agreement, which states a full refund should apply. After canceling, I was informed that deductions would still be made for promotional items received, including a bracelet ($120) it’s a normal bracelet* and gift bag ($149), despite no clear explanation at the time that these would be charged if I canceled. I still have these items and am willing to return them. While the resort itself is beautiful and the staff are kind and professional, this sales experience significantly impacted my vacation and left me feeling stressed and regretful. The lack of transparency, delayed access to membership details, and pressure-based sales tactics were concerning. I am now attempting to resolve the cancellation and obtain a full refund as stated in the contract."