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"It has great access to amenities, a very resourceful staff, and they had answers for all of my questions. The Drury hotel is the best hotel I have ever booked in the greater Richmond area!"

"It was one of the best hotels that I’ve stayed on in a long time very clean. Everything was stocked. The breakfast was great. Parking was great. The staff was helpful. Everything about this place was wonderful. I would definitely book again."

"Clean room"

"Clean, spacious rooms. Great breakfast. My only quibble is that I’ve visited this hotel twice, six years apart, and on each visit they had huge industrial fans set up in the lobby to dry out a flood. The noise made it difficult to carry out a conversation at the reception desk and it did carry through to the breakfast area too."

"Great staff. Very clean. Breakfast was as good as you are going to find at a chain hotel. Only issue was one of the elevators was broken. Definitely will stay here again."

"We loved the huge size of the suite. This property was well maintained and the breakfast was delicious. There was plenty of nearby shopping and restaurants. We will definitely stay here again and recommend this property to others."

"Breakfast daily was nice"

"I had booked our room through Expedia about 2 months before travel. I booked a queen suite with sofa bed and when we got to the property they said they only had a king suite with sofa bed. The receptionist said it was Expedia's fault because they don't check what rooms the hotel has available. Not sure if that is true or not. Made for a very tight stay for our family of 6 for 5 nights. There was a bunch of hair on the pool deck for 2 days before being cleaned up. Breakfast staff was grouchy and...

"The location was convenient. The team there was nice and the room was as expected."

"The hotel’s A/C was broken at our check in and we were told it would be back up and running within an hr or two. We had to get ready for my wife’s birthday in a hot room and it caused us to be late to our reservations and threw off our entire evening with our plans. We had to come back from our evening to a humid room and did not get good rest. The A/C was barely working properly the next morning when we had to check out. So overall it wasn’t a pleasant stay. The property did look nice however."

"was great"

"Wasn’t clean"

"The room and the check in process were everything to be expected; the staff was friendly, answered any questions and the room was clean. My only gripes would be that the breakfast was minimal and for the two mornings I attended breakfast, there wasn't any hot coffee or someone manning the flat top to make meals to order. They did have coffee makers in the room so, it wasn't a total loss, but my family was disappointed by the lack of made to order meals."

"Easy check-in and a decent overall stay. Location is great, close to short pump etc. The room was clean, and the bed was comfortable. The only downside was the thin walls-we could hear nearly every door opening and closing in the hallway throughout the night. Parking was also limited, so we had to park near Silver Diner, which was a bit of a walk. On the positive side, Diamond at the front desk was exceptionally friendly, welcoming, and helpful, making check-in a great experience."

"All was ok"

"Clean rooms, nice pool and friendly staff."

"Elevator broken. Room felt very humid - almost damp sheets and towels. Convenient location in nice part of town. Clean. Smelled nice. Breakfast was ok. Very friendly staff"