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"The hotel staff were excellent and friendly. The hotel has great amenities and is in a great location. A point for improvement is around the cleaning of the room. Some days our bins were emptied and other days not, cups were not always cleaned or replaced and water not restocked. Breakfast spread was great. As someone with allergens could benefit from an allergen menu, although staff tried to be the most accommodating. Our room was on the third floor and there was some noise in the mornings from the neighbouring building where there are reversing vehicles. All things considered, lovely hotel."

"I booked a tiny room. I should of read the discription better. It was my fault. However it did the job just fine. Everything else was above expectations."

"Well located, clean, nice staff. Basic services, good hotel to use as a hub when visiting Seoul."

"The Hotel is amazing! We stayed in a room with a full size fridge and wash tower. This allowed for great flexibility when it came to leftovers and washing clothes in our own time. The staff is great and the location is very good! With metro and bus stations at a very short walking distance. Will stay here again for sure!"

"The room was clean, cleanliness could be improved in the showers. Good air conditioning and amazing location. Walking distance to gwangjang market and myeongdong. I would make sure to bring your own slippers as they only provide reusable ones that seems to have been used by previous guests. There is a vending machine for other disposables."

"Muy buena ubicación, staff muy amable y siempre listo para ayudar. Muy buen desayuno. "

"Staff & location perfect "

"스위트에 머물고 있었으나,밤 11시 경 제가 사용한 객실만 정전이 되었습니다. 밤 12시까지 약 1시간 동안 시설팀이 정비하는 동안 어둠속에 있어야 했습니다. 이런 불편함이 있었음에도, 체크아웃 또는 스테이 동안 프론트 또는 직원의 연락이나 사과는 없었습니다."

"Dear Duty Manager Yong-geun Yoon Hi We stayed for mum’s 70th birthday in Feb. Many thanks for your service. You showed me why the Shilla Hotel is the best in Korea. I can’t say enough to send my thanks for your kindness & thoughtful service. God BLESS you and I will visit again. Samsung, you should promote him to General manager at the Shilla!! Regards, Jacobs"