Search Hotels Near Elmbridge Leisure Centre, Walton-on-Thames

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"No super impressed but it was close to the airport so that was great, If you’re traveling in or out from Heathrow, you can access the hotel from inside the airport through a covered walkway. The customer service at the airport told me I had to walk to it outside but that was so inconvenient, so just find someone that’s competent lol"

"Great hotel for overnight stay befor flight. Lovely room with anazing runway view. Runway bar excellent too."

"Nice character building. Room was spacious, clean and a bonus having a bath tub in the bathroom. Staff was friendly throughout my stay and a welcome letter was appreciated. I didn’t make use of the in-house restaurant and bar facilities but it’s nice it’s available."

"Gym is ok but weights room is very small if more than one person in it. Food costs are crazy expensive. £5 for can of coke from the SELF SERVICE shop. £4.80 to make your own coffee by pressing a button and it going into a plastic cup. I don’t mind paying that for service but this is mad"

"I WAS NOT KEEN ON THE BREAKFAST, I WOULD HAVE PREFERRED AN ONSITE CHEF MAKING A SCRAMBLED EGG OFF THE GRILL. CHECK INN WAS FAST AND I GOT THE FIRST FLOOR FROM NESTER A NICELY DRESSED GENTLEMAN IN A SUIT. BREAKFAST CLERK MADE ME A CUP OF HOT WATER TAKE AWAY. I HAD NOT EATEN THE BREAKFLAST I PAID FOR NOT APPEALING TO SIT AND DID NOT LOOK DELICIOUS, I WAS VERY UNSATIFIED WITH THE TOILET IN MY ROOM . THERE WAS A STRON G SEWER SCENT COMING FROM ROOM 1054 AND I THINK THE VENT WAS BROKEN. I LIKE DTHE BEDROOM SECTION. I HAD TO CLOSE THE BATHROOM DOOR TO SLEEP FROM THAT AWFUL SCENT FROM THE BATHROOM REALLY UPSETTING IN MY ROOM. I ARRIVED LATE LIKE 6 .30 PM AND DUE TO THE DELAYED SUITCASE I LEFT THE HOTEL AROUND 8AM AND I BARELY SPENT THE FULL HOTEL STAY UNFORTUNATELY. ANYWAY , I DID ENJOY THE TV SHOWS BBC DOCUMENTARY .ATTENBOROUGH ETC. "

"Ac did bot work. Had to be transferred to another room"

"OK"

"Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility. "