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"We booked 2 sea view rooms for 3 nights. Only one room had a sea view and the bathroom in that room had black mould around the ceiling. The other room had a very old mattress and the bedding was old and thin. The pillows in that room were flat. We checked out after 1 night and will not be back. Whilst the staff were friendly, this hotel needs refurbishment, new mattresses, new duvets, pillows, blankets and linen. Mould is injurious to health and no hotel of the calibre that this hotel...

"We loved our stay atRoom was spacious and clean, the bed was very comfortable, and the staff was friendly and helpful!"

"We had a wonderful experience at The Mortimer’s Arms. If you are visiting Paultons Park/Peppa Pig World, the location is unbeatable (within walking distance). The hotel is exceptionally dog-friendly. They provided a water bowl, treats, and a toy for our dog, which was such a lovely gesture. The rooms are spacious and high-end; we easily fit a large dog crate in the room with plenty of floor space to spare. The complimentary breakfast was high quality and delicious. I also appreciated the...

"Great room, great view, great staff. No complaints"

"Great room - wonderful pub - very attentive service"

"Breakfast was good. Dinner was okay it is not freshly cooked on site but heated packaged meals, but served well. The bar was sell stocked, there isn't much around the Inn you would have to drive. No phone in the rooms, my Mother in law had an issue with her toilet running so she had to dress and go downstairs to the desk as her cell phone did not have service. However, the issue was resolved quickly. Staff was friendly."

"You will receive what you will never expect. But if you ask for something, you will expect You WILL NOT GET. "

"Room: 😃 excellent cleanliness, dramatic scenic view, well designed and kept, bigger size than usual (specially the bathroom), unique features - The double shower…wonderful - the noise of the sea from inside the room…very relaxing. 😐 no toothbrush and paste provided, which based on my experience, typically hotels do. Although the noise of the sea from inside the room (door closed) can be relaxing, it can also give you trouble to sleep if you are noise sensitive - note when we have been there...

"There was a coffee stain by the machine in my bedroom, which spoke of a certain lack of attention to detail in cleaning the room. Otherwise the room was clean and very comfortable, the shower room, towels and toiletries first rate. The staff were friendly and helpful."

"An excellent find. Excellent customer service and extremely friendly staff. Food was fantastic and a very comfortable bed. Would definitely recommend"

"Staff were all charming without exception Room was warm and welcoming. Bed was comfortable. Breakfast was fabulous. Would not hesitate to recommend"

"The staff on checking in weren’t too friendly and rushed through all details - we had to ask to repeat some details. He didn’t know we had pre-paid for buffet breakfast so had to find details of booking to show him. The staff on in the morning were totally different; very friendly and helpful. Room fairly clean overall. "

"Deluxe king room felt spacious. The bed was very comfortable and room amenities good. All staff were very friendly and helpful. "

"Internet was good. Room was clean n good choice for breakfast"

"Spacious modern room, clean - good value for money."

"Excellent hotel staff very friendly. Room was clean bed linen was excellent. Really loved the breakfast. Could not find any foughts.Parking was free."