Downtown Napa Packages (Flight + Hotel)

Staff is always helpful!

While the staff at this hotel was truly excellent — friendly, attentive, and welcoming — the overall experience unfortunately did not match the price point. I understand the property is older, but rather than feeling thoughtfully maintained or updated, it came across as run-down and simply painted over. The difference between the online photos and what you experience in person is quite noticeable, which was disappointing. During my stay, the restaurant was not in service, and the small coffee area was also closed, which limited the overall hotel experience. Additionally, the walls are extremely thin, making it easy to hear noise from surrounding rooms. While I appreciated the kindness and professionalism of the staff, the condition of the property and lack of available amenities made it difficult to justify the cost of the stay. With more investment and transparency, this hotel could offer a much better experience, but as it stands, it did not feel worth the price paid.

the check in process was ridiculous. it was a self help kiosk

My family and I always enjoy staying at Residence Inn—it’s our top choice whenever we visit Berkeley. The hotel is only about a 5-minute walk from the campus and very close to BART, with plenty of shops and great restaurants nearby. The room is very well organized, the bathroom is spotless, and the bed is perfectly comfortable—not too soft or too firm. Having a kitchen in the room is extremely convenient and makes our stay even better. I especially want to mention the front desk service—Georgina is amazing! She is extremely attentive, friendly, and always provides professional and thoughtful service. Thank you for making our stay so pleasant! Great location with clean, spacious rooms and the best front desk service. Highly recommend this place—we will definitely be back!