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"Breakfast was delicious with a good choice for both continental and cooked breakfast"

"Well situated, bars and restaurants nearby. Good sized room."

"Great breakfast"

"Disabled traveller that requested a room near the lifts, checked in, out the lift and then 2 sets of stairs. Receptionist couldnt move me. Room not clean see photos attached and on a evening coming back to the hotel felt like a prison roll call. When i travel with work the amount i do not experienced this and would not stay here again "

"Big shout out to receptionist she was so helpful. Night staff on door could be more professional and polite when checking our names when we came back at 11.30pm."

"Il a été difficile de bien dormir. La chambre ne disposait pas de climatisation et il nous était impossible d'ouvrir la fenêtre, puisqu'elle donnait directement sur le terminus ferroviaire. Nous n'avions qu'un petit ventilateur pour deux lits simples, ce qui n'était malheureusement pas suffisant. En revanche, le service au Hudson, le restaurant de l'hôtel, était impeccable. L'équipe était attentionnée et le repas a été une très belle expérience."

"Rooms were perfect, decent size for a couple of nights stay. Foul smell from the drains though, not enough to change room but mentioned to staff to have a look. Would stay again though"

"A1"

"Absence of aircon in bedrooms is a major issue at this hotel. Room way too hot !"

"location. Personal very friendly."

"We went to wrong hotel same name so missed the dinner explained I have to eat every 2 hours due to a medical condition and phoned previous to let them know we were on our way got there 2 minutes to 9 pm and they were not willing to cook me anything was not well enough to go out to eat so was not impressed surely they could have help so would not recommend this hotel"

"Booked hotel as we were attending an event there. Perfect stay. Clean and quiet. Did not use amenities or have breakfast there due to other plans but meal at the event was lovely"

"Nothing to dislike about this hotel as I am already familiar with Leonardo hotels. All the staff in every department were extremely friendly and Helpful."

"What a gorgeous place. Staff were so friendly and welcoming. Congratulations to Becky again for gaining her FIRST, wishing her success in her future studies too. The the delightful lady in the breakfast room was so friendly, sorry I didn’t catch your name. If ever we need somewhere to stay again, this place will be our first choice. Highly recommended."

"Welcoming staff and parking is a positive. The toilets and showers are very poor. Doors on toilets don't lock properly, showers are very poor, no cleaning soap in shower or toilet or they were broken. This was on the 3rd floor. Don't know why I was on the third floor s there weren't many guests. Some guests I noticed leave a lot to be desired. I suppose you get what you pay for. This place is in need of a complete overhaul especially the toilet and shower facilities."

"Genuine and helpful staff"

"The hotel is conveniently located near many restaurants and is within walking distance of Newcastle University. The city centre is also easily accessible by bus. The staff were exceptional: warm, welcoming, and genuinely hospitable. The room was clean and comfortable, and the bathroom was spotless. Free coffee was also available throughout the day, which was a nice extra."