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"Cancelled less than 24 hours prior to arrival, still no refund"

"Lovely room and food was exceptional, the Steak pie is phenominal"

"As a single female working away from home I felt most looked after and safe. I also had the best sleeps ever, all warm and toastie. They have a calvery through the week which was great."

"Lovely, friendly staff. The room was cleaned while we were at breakfast, which was a lovely surprise when we arrived back. Food was delicious. Thank you."

"All the staff were very friendly and helpful, since I’m disabled. They helped me up and down the stairs and Owen put our luggage in our rental car. Hannah and Beth were also wonderful, with other help. "

" Couldn’t comment on breakfast, left before it was served. Room was very comfortable, very clean and plenty tea, coffee, water and the biscuits in the room were a nice touch. Definitely would stay again. "

"Great position, comfortable room & friendly host."

"Great hotel. Clean, modern and well appointed rooms. Very lovely staff and feels very luxurious for a very well priced hotel. It's situated perfectly for the centre of Newcastle. I will return"

"amazing room"

"Great "

"Good facilities, good location, friendly staffs. "

"Everything was right about our stay, it could not be faulted and we’ll be back!"

"Good room.. Lovely breakfast "