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"Nice location. Beautiful ambience. Very attentive staff."

"Great staff and hotel but could do more about the breakfast ( make in inclusive for everyone not just them"

"It was a short staycation for my hubby’s bday. Over all everything was great. Except the sauna and steam room wasn’t working. There wasn’t any cocktails available by the pull side. And our couples massage wasn’t the best we’ve had. Aside those little things, everything else made his bday great."

"None atm"

"Great breakfast and great staff"

"The staff were amazing, especially todos and Emmy! They always greeted me with a smile and ensured I had a great day / evening. The airport shuttle was amazing. The property had a very central location tgat allows you to walk to shops and restaurants."

"No breakfasts included very poor service check-in was impossible via QR code "

"Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time."

"Staff was great Air conditioning was only in 1 room I booked a 2 bedroom apartment breakfast was very lack luster nothing to write home about needs improvement. The gym was a plus could be larger not much room to move around."

"We enjoyed our two nights pre-Christmas !! "

"Excellent service, Lovely hotel with good food. Breakfast buffet and Sunday brunch is great and the Thursday night cultural show is wonderful! Felt like home."

"I’m delighted to be writing the very first review for this wonderful hotel on Hotels.com. As a brand-new property, Mövenpick Kigali has made an excellent first impression. The rooms are spacious, modern, spotlessly clean, and very comfortable. We also had the opportunity to try all three buffet services - breakfast, lunch, and dinner - and each offered a wide variety of fresh, delicious options. What stood out most was the warmth and friendliness of the team. While the hotel is still new and...

"Ms.Asumta was very friendly and helped me with the formalities. The chief waiter and his team were carrying all the time and presented a wonderful Tilapia for dinner. Don't trust some bad reviews about this place,now they are under new management "

"So yes this was 100% a white lotus type experience. That said. The service was impeccable. We went to kinigi for gorilla trekking and Sambora coordinated every detail beyond the permits. They did everything from finding the right outerwear to finding us a great driver. Meals were delicious. We sat every night at a long table with other guests which was fun - we were traveling as a couple so was nice to mix it up. But yes. White lotus. Just be prepared."

"Our stay at Grotta Resort was very comfortable and the staff were amazing. It’s very convenient if you want to do Gorilla trekking. We were picked up and dropped off at Kigali by the resort, our driver Enock really looked after us and made sure we arrived at our destinations."

"Perfect place and rental stuff"