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"Yes that was the most wonderful part of my stay the view and the pool . Hotel showers need renovations "

"This is a short walk to the convention center and is nicely arranged with home amenities inside. Remember to bring your own shampoo and conditioner."

"Horrible communication never responded had to stay else werr"

"Muy mala atención, pésimo lugar, les cortaron la luz, no avisaron, no me pude bañar! Pésimo , pésimo lugar."

"Had an excellent stay! Beautiful property, comfortable room, friendly staff, and a seamless experience overall. The perfect mix of comfort and luxury. Would happily return and recommend to anyone visiting."

"This was our second time in Playa Del Carmen and we specifically chose to come back to Playa Palms. As of writing this 4/2026, there is a new manager that was not there when we were there in 2021. She is not good with customer service. She accused us of breaking the lock on the door and didn't allow another guest, who had just checked out that day, to use the restroom after check out. Despite this bad encounter with this woman, we still had a great time and will be back. Hopefully we won't see...