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"This property is absolutely picturesque and in an amazing location!! The staff members were all very kind and helpful, and the whole resort has been maintained very well. However, there are some improvements needed with the restaurant quality and availability of food options. We never received a complete list of food options available and the hours for each restaurant.. most importantly room service which we definitely would have used the night we arrived from a long travel day. This would be...

"The pool n9 lifeguard. And no kid friendly, also the beach was very dangerous"

"My daughter and I had a great time. The staff was great. The food was not very good and overpriced. Everything else was good."

"It was nice beautiful view"

"The rooms are outdated and smell like a mildew filled basement. As a result, I will never return because the room accommodations are simply unacceptable. It’s unfortunate because the staff is great and the breakfast as well as drinks each day are a nice touch."

"The staff at this hotel was disappointing, especially the pool bartenders. Even though the hotel wasn’t busy, they seemed uninterested in helping guests and consistently showed a bad attitude. It felt like they simply didn’t want to assist anyone. The hotel itself is clean, spacious, and visually appealing, but the service really brought down the experience."

"We loved everything about this property is always our number one to when we travel to Puerto Rico!! Specially Melanie Lopez she always makes us feel at home she is a great asset to your team!!"

"Ana at the front desk was terrible. Her attitude was unprofessional, she didn’t make me feel welcomed because I didn’t speak Spanish. Also, I paid extra for an ocean view room and I got a rainforest view room. I’m disappointed and won’t be returning. The roots breakfast buffet was DISGUSTING and $35 per person. The drinks were not cold, the food was not hot, the AC wasn’t working, it was just a nightmare."

"Good stay"

"Staff members were very helpful and very nice"

"A perfect vacation getaway! All of the staff were so nice and helpful! We will definitely come back. FYI the waves at the beach are pretty big with a strong undertow which we were not expecting so you may have to consider going to a beach with calmer waters if you have young kids- it’s an easy, quick uber ride to one of those beaches."

"This place was absolutely beautiful! The beds were extremely comfortable and the rooms were super clean! The customer service was unexpectedly trash, the bartenders weren’t upbeat and nice. They were dry and miserable it gave off that they were sick of working there. The drinks were $17 and taste like water! For the amount of money being spent here they can at least offer a happy hour smh. I hope that in the future they can implement a nice happy hour with better music being played! People come...

"Perfect location. Staff were very friendly and helpful. I would stay at this hotel again!"

"We had roaches in our room and tv did not have no connection since 8th"

"My room was paid for half deposit and my card wouldn’t go through when I got there so they wouldn’t let me get it the first night. I have to go get Kash to finish paying for the room. Only they did at night. He didn’t let me in for the room when I pay for the first three nights."

"Seriously, give this hotel a chance. It took me a couple of days to truly appreciate why the Condado Vanderbilt is considered one of the premier luxury hotels in Puerto Rico. By the end of my week-long stay, I was genuinely sad to leave. This isn’t flashy luxury. It has an understated, old-money elegance, and the longer you stay, the more you appreciate the incredible attention to detail and service. The staff makes you feel like a VIP. When I couldn’t figure out the coffee maker at 5:00 a.m.,...

"Smooth check in process, clean property, all areas of hotel super clean, friendly staff."

"We booked a standard small room so we could splurge on activities. It was perfect including the location near the beach and I liked the pool too. Uber to various points of interest was about $6."

"Great location and for the most part, the staff was friendly mainly by the pool and beach. However, the hotel is undergoing construction which is not appealing and annoying at times. Also, I requested to have shower gel and shampoo refilled but they never came. The lady working at the cafe was not friendly. My room was not cleaned and I had to request for towels to be delivered to the room. I spent a lot of money since I stayed in a king bed ocean front room. The amount of money that I...

"Mi experiencia en el hotel fue muy buena. Como sugerencia para mejorar aún más la estancia de los huéspedes, recomendaría extender el horario de check-out hasta la 1:00 p. m. Esto permitiría a los viajeros descansar un poco más, especialmente a quienes la noche anterior disfrutaron de actividades o celebraciones y se acostaron tarde. Creo que este pequeño cambio haría la experiencia aún más cómoda y relajante."