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"Lovely hotel and very friendly sraff. Also so clean"

"The room I got was spacious with to double beds. It quite comfy, but the facilities in the bathroom were a bit out of date. Front staffs were nice, though I almost got heart attack when she forgot to return my credit card back and I had a moment that I thought I lost it. I got it back anyway and staff still helpful."

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"Fun place to stay"

"Too small family room( 2 adults and 2 kids), and too small bathroom and toilet. Family room should have more space . Need more cloth hangers. We stay only 1 night so its ok to bear, but if more than 2 nights,it could be terrible experience."

"Everything is good except for parking."

"The hotel location is very good. It is very close to the Roman Bath. I really impress the staff that help me warm my food and sent it to my room. Moreover, they brought a heater to my room when I told them the room is too cold. The hotel is old but the room is very clean. I would recommend."

"A nice hotel for families. Room was clean and comfortable and the staff were great, friendly and helpful. It's proximity to the caves is great and it's a half hour walk away from Wells. The food in the restaurant was good too."

"Had a 3 bed room which was spacious with modern bathroom and air conditioning which was perfect for our overnight stay."

"Great service in the restaurant super food! "

"I recently stayed at a DoubleTree property in Bristol and had a fantastic experience from start to finish. The hotel is modern, clean, and well-maintained, with the signature warm cookie welcome that always adds a nice touch. The staff were friendly and professional throughout my stay, always happy to help and very accommodating. The room was spacious, comfortable, and well-equipped, making it easy to relax after a long day. Dining at the hotel restaurant was also a highlight. The food was...

"Weekend staff were amazing. On Monday the chef was extremely rude and condescending when was told that the coffee machine had run out of coffee and when was requested for a fried egg. She literally snapped at my son when he asked for a fried egg. Not impressed at all! Otherwise this hotel deserves a 5 star rating all over "

"Friendly staff, convenient parking and lovely room."

"Great place to stay very good staff "