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"Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see"

"Perfect for a city break. The rooms and communal areas are clean and modern. Breakfast is fresh and there's lots of choice. Some people said there is no bacon at breakfast, but that's incorrect – as of October 2025, there *is* bacon at breakfast. Location is excellent, just a short walk from the train station and city centre. The only thing that lets it down is the lack of car parking, but that's due to its central location so can't do much about that! I used JustPark to get parking nearby."

"Comfortable bed. Good food."

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"Have no real complaints about this hotel, only thing, we were on the top floor and it took Hot Water about 5 or 6 minutes to come up, but otherwise staff and the hotel were very pleasant, staff especially"

"The staff were incredible from start to finish, food and drinks exceptional, king premium room beautiful, cannot wait to return "

"It was great "

"Carol and Holly were so nice and pleased we had the privilege to meet them both on our exit of the hotel 😍"

"Amazing spa hotel in the centre of Bath. Why pick anywhere else"

"Delightful small hotel in the countryside. Plenty of parking space. Tastefully decorated, quality fittings, clean and comfortable. Good restaurant with excellent food and service. Excellent place for a quiet holiday, or stopping place for a driving holiday through Somerset."

"Nice dining area for breakfast and evening meals. Good variety of options for breakfast and a varied evening meal menu. Beds are nice and comfortable. Good tea and coffee facilities in room. If I had have known it was so pet friendly I may have brought my pet. Convenience store with ATM on other side of street for any other items. All of the staff we encountered were pleasant, courteous and helpful. I would stay again when I return to the area as I likely will."

"Everything is good except for parking."

"Good location on the city outskirts, lovely recent building, clean and tidy along with nice staff. Thank you for a great visit."

"Restaurant was quite good. Nice large room. "