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"The property was great. The only problem being the television only had YouTube."

"Confortable et assez bien situé"

"Reception doesn't provide information unless you ask them .. may be at that time many people come and asking questions so they may ignore you"

"호텔 바로 옆에 shopping mall이 있어서 편한 점이 있으나, 다른 곳을 갈때는 택시나 렌트카가 필요함. 호텔의 Service는 여느 리츠칼튼처럼 최고의 점수를 줄 수 있음."

"The rooms were spacious and clean. The workers were very helpful with answering any questions I had. Breakfast was great with many different options. Location was perfectly central to all the major Almaty touristy spots. One thing I want to address is there’s a club next to the hotel that plays music til 4am and you can hear it if you’re on that side of the building so request to be on the park side to avoid the sound. Overall, great hotel"

"Really comfortable beds!"

"The property is centrally located and easy to get around. The room was big and clean. The WiFi was, however, very spotty or very weak at times. I booked the room on Expedia and one of the reasons I booked it was due to the availability of airport shuttle"

"Hotel is clean, and staff are accommodating ."

"Great location, Clean room, Nice staff"

"I’ve stayed at hundreds of luxury hotels around the world and I think this hotel, the Ritz Carlton in Astana, might top them all. The staff were incredible, they even baked us a custom cake with our faces 3-D printed on it. They went above and beyond every chance they got. Free gifts, welcome gifts, early check-in, late checkout, I could go on and on. The food is also incredible, the breakfast is amazing and I love how it’s connected to an ultra-luxury mall with all the best luxury brands. Two...

"Clean and comfortable hotel with friendly staff. Great location too."

"Breakfast was great, everything is great just need more cleanliness"

"Lovely hotel, clean and the staff were friendly. Beautiful swimming pool and buffet breaks had a variety of food"

"Ver"