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"Great Location and great service!"

"Muy buena"

"Bathroom door would not close properly and was cracked at the bottom. The shower door was also not sealed properly and the ground would get wet. Otherwise it was a great hotel and the staff was very helpful."

"Loves the fragrance of the lobby, the cleanliness ans all amenities in the room are great."

"Very smooth check-in, Senior Guest Services Manager Bruce Li 李贺 was very friendly and helpful, offered toiletries (toothbrush, toothpaste, hair brush etc) and answered all my questions, and assigned a high floor with good view of Shanghai skyline. Westin's Sunday Brunch is very famous and location of hotel is very close and walkable to the Bund. My favorite hotel to stay in Shanghai. "

"Wonderful top-notch service and friendliness from the moment we arrived in town, let alone the hotel. Everyone from Kent, Tim, Scarlett, Lucas, Twinkle, Ivan, etc etc, basically the whole staff in every part of this terrific Four Seasons, made for an amazing stay! With the spectacular views from up high, the soothing massages in the Spa, and the very accommodating staff in Catch, Caffe Mondo, the Atrium, etc, we felt more than catered to. Looking forward to our next trip to Guangzhou and our new home-away-from-home! Bravo Team FS Guangzhou!! 👏👏👏"

"It is located at the strategic location which is convenient to any tourist spots, the staffs are nice and friendly….the room is clean and decent, comfortable to stay"

"Very nice hotel in city center. Room was spacious and well equipped. Very convenient to Nanjing Road and metro station. Will stay again."

"Stay here for excellent hotel staff - Melanie, Zora, Sharon, and the whole team really elevate this hotel vs competitors. The location is super cool and there's a fun area right across with shops, restaurants, a couple of craft beer places, and a cocktail bar, all in front of the mall. Every hotel around here has the location but the staff is the differentiator. "