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"Some of the staff members were not very guest focused"

"Bed bugs. Need I say more?"

"Amenity so poor"

"Good breakfast, great choice of food , clean hotel, friendly staff, let down by cramped bedroom in roof and bed which offered little or no support, cheap square pillows . The room was supposed to be “charming” , there was nothing charming about this room. As it was in the eaves/ roof it got very warm , air con unit too noisy to leave on whilst sleeping ! Room 725"

"Staff is basically nonexistent. Our towels and bedsheets had some stains on it and we tried to contact staff but no one answered. We went downstairs to talk to staff and no one was there either."

"The hotel staff was very kind and helpful . Our room was clean, spacious, and quiet. The water pressure in the shower was superb. The location is good - about a ten minute walk to all metro stops. "

"We loved our stay. The location is fantastic, with parking right in front of the hotel and all major tourist attractions within easy walking distance. The amenities were great — we used the gym, and our kids had a wonderful time in the indoor pool. Breakfast was delicious with plenty of options. We definitely recommend this hotel."

"It was a great room."

"Clean comfortable room, great location, nice on site bar but they were out of menu items every night we were there."