"I took the shuttle from BRU airport to the hotel, but shuttle pick-up location was a bit difficult to find at the airport due to construction. I tried to call hotel reception for instruction but couldn't get through on the phone until the 3rd try. The hotel room was clean; the welcome drink and the apple basket were a nice touch. In-room toiletries were well supplied. The minifridge was empty, likely given the type of customers that come through. The shuttle/taxi back to the airport was pre-booked, but it was confusing as many travellers were all leaving at the same time, in different taxis. As a single traveller, it wasn't clear which taxi I should join. It all worked out in the end."