"I wish I could give more stars to this property. We absolutely LOVED our stay. The hotel is immaculate. The staff was top notched. The spa and amenities were amazing after a long day of walking, touring Ghent. The breakfast was wonderful. Honestly, just a wonderful experience. Highly, highly recommend."
"Very personable staff especially the bartenders who were very engaging while working hard. The shower head in our room was excellent. Great location. Highly recommend."
"Nice stay, I booked a standard room so it didn’t have a luxury feel. I got what I paid for. It didn’t have coffee maker (no lid for the water compartment) and a tea kettle which were great. A few comments, the A/C never really cooled the room despite it being on 18C. They did check on it and got it to blow some cold air but it just took the edge off. Being Europe and a heatwave are also part of it.
Location was great for easy access to everything."
"When I arrived, my reservation had already been fully paid in advance. However, at check-in, I was asked to pay for the room again, which resulted in being charged twice for the same reservation. Unfortunately, the staff member who assisted me at check-in was not particularly helpful when I tried to clarify the situation.
Fortunately, at check-out, another staff member was very kind and professional. They reviewed the charges, immediately understood that the room had been paid twice, and...
"The description of the location for this hotel needs to be more specific. Unfortunately we didn’t do our geography homework thoroughly enough😤. This hotel is primarily for business users NOT tourists. It is on a business park on the outskirts of the city with NO public transport less than a 20 minute walk away. Taxi fares added expenses. No restaurant facility for evening meals."
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