Search Hotels in Custom House, London

"Everything about this hotel is amazing, the staff are very attentive and understanding. We had the suite which was massive truly a 10/10 room. With spa access and the modern feel to the room I would recommend this hotel to anyone"

"We throughly enjoyed our stay. Evidently the hotel is New New, everything is perfect. Even the carpets smelt New. We stayed in a 6 berth, 2 double bunks and a single set of bunk beds, which for 5 of us was perfect. The room itself was large with plenty of space. The accessible shower/WC provided plenty of space. I would urge the management to keep a close eye on the fixtures of the metal bed frames, with frequent use these will become loose and the bed frames will squeak!! The provision of USB both A and C by the side of every bed is a cracking idea. The shelf with the coffee machine could be a little larger, as the machine has to sit sideways! The free water cartons and coffee facilities were a nice touch. My wife made use of the provided hair dryer. Perfectly located near to Earls Court tube station. Some other hotel chains could learn a thing or two regarding the bunk beds for larger family groups without the need to purchase 2 rooms with an adjoining door. We would definitely consider staying again when the time comes."

"Clean with in room temp control. Staff were amazing especially Alexander. Room was decorated for my birthday. Central location so we walked everywhere. "

"Very clean and modern "

"Amazing location, great amenities and service and friendly staff. Would highly recommend!"

"Clean "

"Fantastic stay! The hotel is designed in such a way that most rooms have a view of Big Ben and the Thames. The room was clean, comfortable, with a spacious bathtub. Hotel staff were extremely friendly and helpful when we arrived jet lagged. The location is unbeatable, and there is a convenient cafe on the first floor. Would definitely recommend"

"One of the concierge staff, Chico, kindly gave us a personalized tour of the historic part of the hotel which was one of the highlights of our stay. He even offered to take photos of us which was above and beyond and incredibly kind. We were very happy with our stay!"

"Clean room, great location, warm, friendly staff."