"I keep coming back to this hotel because of the location, but honestly it is a disappointment every time.
The rooms are dated, the carpets are old and worn, and the elevators are slow.
The door to my room was broken, so every time I wanted to leave for food or go to gym, I had to go downstairs, alert the staff, go back up, and wait for security to come and let me in. The process took as much as a half hour every time I wanted to get back in. I stopped leaving my room because of it.
I have a Hilton Honors, but it didn't stop me from being charged for Internet.
If you are flying in and out of ORD, this is a convenient hotel, but for the money there are so many better options. "