"Good: Clean; friendly staff.
Bad: hot water stopped working at some point; safe was not working; lightbulb kept flickering; ice machine was broken on the 10th floor"
Embassy Suites by Hilton Chicago Downtown River North
10/10 Excellent
"The breakfast menu was excellent. The hotel had a small pool and gym in a nice location. The room was clean and well-equipped with a refrigerator, coffee machine, and microwave. The bathroom was luxurious with Crab Tree The staff was friendly, and it was close to everything. However, there was no jacuzzi. We enjoyed the welcome reception with finger foods. We would definitely book this hotel again if we return to Chicago."
"Gorgeous lobby but packed with people and very loud. Room was extremely spacious but needed a fresh coat of paint. Bathrooms were small. Water pressure was low and bath towels were poor quality. "