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"The staff is very friendly!"

"Overall, I had a very pleasant stay and would rate my experience 4 out of 5 stars. The staff was friendly, welcoming, and always willing to help, which I truly appreciated. The main issue during my stay was that the air conditioning in my room was not working when I arrived. Since air conditioning was listed as an included amenity, I expected it to be available from the start. After reaching out through Expedia, the issue was addressed and fixed, and I was satisfied with the resolution....

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Todo mil de diez"

"Wonderful location, friendly staff, decor a bit dated"

"ทำเลที่ตั้งดี ใกล้แหล่งท่องเที่ยว ใกล้ Tube สะอาด"

"Breakfast was an actual buffet with delicious options of several breads, croissants, fruits, fresh juicea, sausages, bacon, eggs, and a menu filled with options at an additional cost (waffles, omelets, etc). Staff offered help with luggage immediately while checking in and out. Housekeeping also did an excellent job."

"Tout était bien pour nous, petit bémol pas assez de lumière pour se maquiller dans la salle de bain,"

"Super 2 night stay on the hottest weekend of the year. A warm welcome from reception, on arrival. They had put the air conditioning on in the room and it was a pleasure to walk into. Spotlessly clean bed was very comfortable, the shower was first class with some very nice toiletries. Tea, coffee, sugar and milk available alongside a small fridge...a real bonus. I asked if there was an iron and ironing board available and it was delivered to the room within minutes. A great location in a...

"Housekeeper accidentally rolled up the bedsheets with my daughter’s favorite stuffy inside (that we purchased in Japan). Hotel was going to contact laundry facility but never followed up after we left. Otherwise, everything was great."

"Clean and overall good service."

"Beautiful hotel. Amazing stay for 4 nights. Breakfast was fantastic. Lots of options including fresh honeycomb from their beehives and fresh peanut butter maker! Rooms a bit small but very nice and very clean. Lobby is absolutely gorgeous! Location is excellent, close to many main attractions and underground around the block. We would definitely stay here again. Absolutely loved it!"

"Very good value quiet hotel in London with friendly staff and close to Paddington station"

"The staff was very warm and friendly, and the room was very comfortable and clean. Highly recommend!"

"Nice modern very clean hotel but staff were unhelpful at check in as though it was to much bother to explain how to activate your room key etc…Also having no tea or coffee facilities in the room instead I had to walk out and around the landing to find the sink and tea and coffee a little strange!"

"The hotel is great good location, good rooms, excellent restaurant for both evening meals and breakfast. Unfortunately check in is an absolute joke, arrived at the hotel around 3.30 pm to be told the rooms we’re not ready and would not be ready for some time, after waiting for an hour we decided to eat in the restaurant, which was excellent, as we need to be at the theatre for 7pm and would need to shower and change first. Before entering the restaurant I went to to reception to enquire how...